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Participant
September 14, 2025
Question

Request for refund

  • September 14, 2025
  • 2 replies
  • 390 views

Hello,

 

I signed up for the Adobe Acrobat Pro free trial at the beginning of August to sign a single document, and i thought I cancelled immediately. However, I didn't realize I was charged in August. Now, I've been charged again yesterday, Sep. 12, and I just noticed the charge on my bank account. I cancelled immediately, but my service is set to continue for another month with no refund. I'm not asking for a refund for the month I paid in August, but I would like one for the month billed in September. 

Please advise. Thank you. 

2 replies

John T Smith
Community Expert
Community Expert
September 14, 2025

Refunds are only done when you cancel in 14 days or less from the start of a trial

 

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Participant
September 14, 2025

Thank you for your reply. I will look into that.


Before posting, I read the terms, called their support phone line, and engaged with the AI chat bot. I recognize that refunds are not eligible after 14 days of initial purchase. The support line is unavailable, and it did not provide hours of operation. The chat bot kept repeating the same prompts, none of which were helpful, so I appreciate talking to a real person. Despite this being a public forum, it is my understanding that it's owned and operated by Adobe, and my hope is that someone within the organization will engage with my post and help me with a resolution. Your reply was helpful for me in this effort, so again, thank you. 

kglad
Community Expert
Community Expert
September 14, 2025

yes, monday morning- we'll see.

kglad
Community Expert
Community Expert
September 14, 2025

a refund is beyond a stretch, but it's ok to ask.

 

hopefully, you had a monthly subscription, or you'll be charged a cancellation fee.

 

 

Participant
September 14, 2025

Thanks for the quick response. Yes, it was month-to-month. I only signed up to sign documents related to a job application. I'd been unemployed for quite some time, and I thought the free trial was cancelled. Guess I'll skip groceries this week. I suppose I only have my self to blame for apparent negligence. Thankfully, I'm employed now, so I'll be able to afford it soon. I'll surely never be using Adobe products again. 

Take care! 

kglad
Community Expert
Community Expert
September 14, 2025

i'm not a decision maker here.  on monday ~8am pst if you haven't seen a response here from an adobe employee, post again and we'll flag one.