Request for Refund and Subscription Cancellation Due to Duplicate Charges

Question

Dear Adobe Customer Support,I am writing to request a refund and cancellation regarding my Adobe Acrobat Pro subscription.On May 19, 2025, I signed up for a 7-day trial of Adobe Acrobat Pro using my personal account. However, I later realized that my company had already purchased a one-year subscription for the same product under my account. Due to this overlap, I was unexpectedly charged $19.99/month for May, June, and July, despite already having access through my company’s subscription.Unfortunately, I was unable to cancel the subscription online. Given that this is a case of duplicate billing, I kindly request a full refund for the three months that were charged ($59.97 in total) and the immediate cancellation of the ongoing subscription to prevent any further charges.Here are the details of the subscription in question:Order number: AB05377521942CUSOrder date: May 19, 2025Please let me know if any additional information is needed. I appreciate your prompt assistance with this issue.Thank you.

John T Smith · Accepted Answer

This is a public forum, not Adobe support... other users can't help
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-be sure to keep the verification email you will receive when you cancel

When you do not cancel in 14 days or less a trial becomes a subscription, and there is then a fee to cancel before the end of the subscription... again, nobody here can help

For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

kglad · Answer

it's not duplicate billing because you were charged for two different plans.  but there's some sympathy for you if don't overstate your case.

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