I hope you’re doing well. I would like to request a refund for a recent charge that was debited from my GCash account. I already unlinked my GCash payment method before the subscription renewal date, so I was surprised that the auto-debit still went through. Now i can't open/access my account now. Please help me process a refund and ensure that no future charges will be made to my GCash account. Thank you for your assistance. [Personal Information removed by moderator]

Question

Request for Refund – Charged After Unlinking GCash

Forum|Forum|7 months ago
December 6, 2025
3 replies
656 views

I hope you’re doing well. I would like to request a refund for a recent charge that was debited from my GCash account. I already unlinked my GCash payment method before the subscription renewal date, so I was surprised that the auto-debit still went through. Now i can't open/access my account now.

Please help me process a refund and ensure that no future charges will be made to my GCash account. Thank you for your assistance.

[Personal Information removed by moderator]

Cancel subscription

John T Smith

Community Expert

Opera is not compatible with Adobe, so be sure you use a different, updated browser
This is a public forum, not Adobe support... other users may not see your account
Employee Rikk Flohr has account advice
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Jeffrey_A_Wright

Legend

Lea, in addition to the suggestions offered by others, please make sure to log in under the account you used to subscribe to our services if you wish to end your commitment. There are no active subscriptions or recent transactions under the account you used to create this public discussion thread. Please see https://adobe.ly/3KxQvbM for information on how to locate the account with the active or recent subscription. ^JW

kglad

Community Expert

you have to cancel your subscription before the renewal date. did you?

L

lea_7723Author

I used the 7-day free trial for just one day, and after that I canceled the subscription so I wouldn’t get charged because I wouldn’t be able to use it for long even if I subscribed. But even after that, I still got charged even though I had already unlinked my GCash.