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sortaq
Participant
April 4, 2026
Question

Request for refund for accidental adobe pro subscription.

  • April 4, 2026
  • 2 replies
  • 9 views

Hi, to whom it may concern, I have accidentally subscribed for adobe pro a month ago, as I thought I had cancelled my 7 day free trial however I just now am seeing that I was charged £20.84 last month, and this month aswell however the payment was declined for this month. I was not aware that I had subscribed, or that I was charged last month. I also thought I had cancelled my free trial but apparently not. As you can already tell I do not have the funds to pay the monthly trial as my payment has been declined, and I cannot cancel the subscription either because it tells me I need to sort out the issue with my card first. Please allow me to get a refund from last months payment and to cancel the subscription from now on aswell. It would be greatly appreciated, thank you.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    April 4, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    kglad
    Community Expert
    Community Expert
    April 4, 2026

    you can’t do anything as long there’s a payment problem on your account.