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Minh Thu24939282ggvp
Participant
August 17, 2023
Answered

Request for refund of subscription

  • August 17, 2023
  • 3 replies
  • 959 views

Hi everyone,

I recently signed up for a free trial of Adobe Creative Cloud. I was not aware that the trial would automatically renew at the end of the period, and I was charged well over $49 for a monthly subscription. I would like to request a refund for this charge.

I understand that Adobe has a policy of not refunding charges for automatically renewed subscriptions. However, I believe that this is a case where an exception should be made. I did not intend to subscribe to a monthly plan, and I was not aware that the trial would automatically renew.

I am a student, and I am on a tight budget. I cannot afford to pay $49 per month for Adobe Creative Cloud. I would be grateful if you would consider refunding my charge.

Thank you for your time and consideration.

Sincerely, 

Minh Thu Nguyen

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Hi @Minh Thu24939282ggvp,

    These are peer to peer forums, you are not adressing Adobe here. You should contact Adobe support and argue your case, they will help find a resolution. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    3 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 17, 2023

    Moved this to the more appropriate Account, Payment, & Plan forum

    -Manan

    -Manan
    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    August 17, 2023

    Hi @Minh Thu24939282ggvp,

    These are peer to peer forums, you are not adressing Adobe here. You should contact Adobe support and argue your case, they will help find a resolution. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    M
    Minh Thu24939282ggvpAuthor
    Participant
    August 17, 2023

    Hi everyone,

    I recently signed up for a free trial of Adobe Creative Cloud. I was not aware that the trial would automatically renew at the end of the period, and I was charged well over $49 for a monthly subscription. I would like to request a refund for this charge.

     

    I understand that Adobe has a policy of not refunding charges for automatically renewed subscriptions. However, I believe that this is a case where an exception should be made. I did not intend to subscribe to a monthly plan, and I was not aware that the trial would automatically renew.

     

    I am a student, and I am on a tight budget. I cannot afford to pay $49 per month for Adobe Creative Cloud. I would be grateful if you would consider refunding my charge.

     

    Thank you for your time and consideration.

    Sincerely, 

    Minh Thu Nguyen

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