Dear Adobe Support Team, I hope you are well. I am a student and recently noticed that a payment was deducted from my account for an Adobe subscription on 18 September 2025, even though my subscription started on 1 September 2025. I had disabled international payments on my debit card, so I was surprised that the charge went through. Unfortunately, this amount was taken from my pocket money, and I did not intend to continue with the subscription. I kindly request: Immediate cancellation of my subscription, and A full refund of the amount charged on 18 September 2025. For your reference, I’ve attached a copy of the invoice for this transaction.Please let me know if you need any further details such as my order number, Adobe ID, or payment receipt. I would greatly appreciate your help in resolving this issue as soon as possible. Thank you for your understanding and support. Best regards, [Private info removed]

Participant

Question

Request for Subscription Cancellation and Refund

Forum|Forum|4 months ago
September 20, 2025
3 replies
169 views

Dear Adobe Support Team,

I hope you are well. I am a student and recently noticed that a payment was deducted from my account for an Adobe subscription on 18 September 2025, even though my subscription started on 1 September 2025.

I had disabled international payments on my debit card, so I was surprised that the charge went through. Unfortunately, this amount was taken from my pocket money, and I did not intend to continue with the subscription.

I kindly request:

Immediate cancellation of my subscription, and
A full refund of the amount charged on 18 September 2025.

For your reference, I’ve attached a copy of the invoice for this transaction.
Please let me know if you need any further details such as my order number, Adobe ID, or payment receipt.

I would greatly appreciate your help in resolving this issue as soon as possible.

Thank you for your understanding and support.

Best regards,

[Private info removed]

Cancel subscription

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html