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Participating Frequently
October 14, 2025
Answered

Requesting a refund after cancellation of subscription

  • October 14, 2025
  • 1 reply
  • 742 views

I subscribed to a substance painter 3D plan and later canceled it after the free trial ended because I am not using it currently. 
According to the cancellation policy and the email I received at the time of trial activation, I was told if I cancel my plan after the free trial ends before 5th Oct 2025, I'll get a full refund. I canceled before 5th Oct and still haven't received any refund after 10 days. 

 

 

 
 
 
 
 
 
 
 

 

Correct answer Jeffrey_A_Wright

I can't contact your team through that page. Actually, I tried it before too. There is literally no way to contact the adobe support team without coming on this community. 


I am sorry to hear that, Talha. Please use a different device to contact us at https://adobe.ly/3WI8oXH. You may need to find someone locally to help you reach us if you are blocked from reaching us on a different computer, smartphone, or tablet. ^JW

1 reply

kglad
Community Expert
Community Expert
October 14, 2025

what's the date on your cancellation confirmation email?

 

andcheck your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

Participating Frequently
October 14, 2025

Sorry, I rechecked my transactions.

I was charged for the subscription on October 5, and then I cancelled the plan on Oct 6. Since I could not cancel the subscription before Oct 5, because it kept asking me to update my payment details, after the transaction had been declined several times. 
I did not have any payment problems except that and i did not have multiple subscriptions. 

kglad
Community Expert
Community Expert
October 14, 2025

you had/have to fix payment problems before you can cancel.

 

anyway, did you cancel within the cancellation period?