Skip to main content
Participant
October 1, 2026
Answered

Rimborso per cancellazione nel periodo di prova

  • October 1, 2026
  • 2 replies
  • 17 views

Buongiorno

Qualche giorno dopo il vostro messaggio in cui confermavate l'annullamento durante il periodo di prova gratuito, ho ricevuto un addebito di Eur 36,59 sulla mia carta di credito.

Vi chiedo di rimborsarmi integralmente questo importo addebitato per errore.

Cordiali saluti

[Moved to Account, Payment, & Plan by a moderator]

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Serene_problem999b.

     

    I am sorry for the frustration of seeing an unexpected charge after canceling what you believed was a trial subscription.

     

    I reviewed the account associated with your community profile, but was unable to locate any active or canceled subscriptions or transaction records.

     

    Since no Adobe activity was found under this account, the charge may be associated with a different Adobe account or email address. Please review the guidance in the following community announcement, which outlines how to identify an Adobe charge:

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    Please update this public discussion thread if you have any additional questions, ​@Serene_problem999b.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 2, 2026

    Thank you for posting, ​@Serene_problem999b.

     

    I am sorry for the frustration of seeing an unexpected charge after canceling what you believed was a trial subscription.

     

    I reviewed the account associated with your community profile, but was unable to locate any active or canceled subscriptions or transaction records.

     

    Since no Adobe activity was found under this account, the charge may be associated with a different Adobe account or email address. Please review the guidance in the following community announcement, which outlines how to identify an Adobe charge:

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    Please update this public discussion thread if you have any additional questions, ​@Serene_problem999b.

    yamato713108855
    Community Expert
    Community Expert
    October 1, 2026

    Refunds cannot be processed through the Adobe Community.
    Please contact Customer Support directly during weekday business hours.