Robo de cuenta

Forum|Forum|29 days ago
May 3, 2026
4 replies
71 views

Hola, les pido ayuda. Les escribo desde España, alguien ha cambiado mi mail y número de recuperación y no he sido yo.

Se ha cambiado mi cuenta de

[removed]a [removed]

Este cambio me impide cualquier acción en mi cuenta. No puedo llegarme ni acceder por otros medios.

Por favor, intenten ayudarme, gracias.

¡Un saludo!

Nancy OShea

Community Expert

Did you share your personal Adobe log-in ID and password with a friend or family member?

If yes, you violated the user TERMS which can result in termination of your account.

You would need to create new account with 2-factor authentication and keep sensitive user details in a secure place where no one except you has access.

https://account.adobe.com/

Good luck.

Nancy O'Shea— Product User & Community Expert

E

elpeatonAuthor

Participant

I have been stolen the private account because an unauthorized change of my usermail, Nancy.

kglad

Community Expert

again, contact support.

jane-e

Community Expert

@elpeaton wrote: I think I'll get help somehow

The only way you can get the help you need is from Adobe Customer Care. They are the only ones who can access your account.

Follow the link provided by John.

Jane

John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't help
To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913