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Participant
April 14, 2014
Answered

sign in help

  • April 14, 2014
  • 47 replies
  • 81891 views

The sign in page tells me that I have 'signed out' and need to sign in when I enter my password. I changed passwords and the same thing happens. What is happening?

This topic has been closed for replies.
Correct answer Romsinha-9KMEUt

I have been having this issue for a week now. I have tried everything suggested and then some to fix this problem. But the desktop cc keeps signing me out. UGH


Please navigate to C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it(Windows).

Mac: ~/Library/Application Support/Adobe/OOBE/opm.db and trash it.

Enable user library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.

Launch CC desktop and try to sign in.

Kindly let us know whether it worked.

Regards,

Romit Sinha

47 replies

alvarom34070431
Participating Frequently
February 11, 2019

Same Problem!
Adobe please!!!!!!!!!!

mauriciojordy
Participant
January 29, 2019

Same Issue. Doesn´t work for me.

berzins
Inspiring
January 28, 2019

None of the solution works. I don't understand why there are some answers marked as "Correct answers". None of these answers is correct. Tried everything.

CC keeps logging off. Cant work.

Abambo
Community Expert
Community Expert
January 28, 2019

berzins  wrote

None of the solution works. I don't understand why there are some answers marked as "Correct answers". None of these answers is correct. Tried everything.

They worked for others.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
December 18, 2018

the apps that are affected are After Effects, Audition and Acrobat. My solution was log in to another CC account, and magically they all work now. But, logging out and back into my original account (work) fixes nothing. This tells me it's an issue with the databases on the computer. Windows 7.

Abambo
Community Expert
Community Expert
December 18, 2018

nice but you are answering to a problem 5 years ago.

ABAMBO | Hard- and Software Engineer | Photographer
debbieg92487828
Participant
November 28, 2018

Can I talk to someone? I've lost a day's work with this problem.

Not happy.

Participating Frequently
October 14, 2018

I am having the same issue. Adobe we need this fixed. This is slowing down my production workflow. I'm losing precious hours dealing with what should be a simple thing. I make money by the hour and every hour I'm not working I am losing money. I don't have time to sit and wait for your overseas support agents to remote into my computer to try to resolve this time and time again. I am on my third chat support and the issue keeps coming back.

I think you make a great product Adobe but we should be able to do something as simple as stay logged in to our accounts. This is ridiculous! I'm not usually one to rant and I am a pretty patient guy but I am at my wits' end here.

If there are any US-based support technicians I would love to be able to email one for assistance.

Thank you.

gabriellec49022973
Participant
October 14, 2018

okay so i tried all of these and it didn't work, but i was playing around and this did

Find one of your saved projects in your documents,

click to open,

it should then come up with a different abode window that asks you to sign in as (your account) click sign in,

after a couple of seconds it should just launch photoshop

hope this helps

Participant
September 21, 2018

Same problem. Keep getting signed out. Deleting the file Paul suggested didnt help. Any other ideas?

I have tried repairing Creative Cloud and ..... I cant because IT WONT LET ME SIGN IN!!!  Lightroom keeps firing up by itself. Creative Cloud keeps needing to repair itself.

Maybe some fixes would be good!!!

This is cr.p software.

Participant
July 9, 2018

There is an easier fix to this with windows 10,

Go to settings

select Apps

Select Adobe Creative Cloud

Select repair

Fixed

cowboyneal
Participant
May 15, 2018

Thanks for your reply Scott4674456. That seems like a lot of hoops to jump through! Looking at other posts, this has been an issue since 2014. No fix yet? I just want to log in from my Mac. Still looking for an answer.