Skip to main content
P
paulrap50
Participant
April 14, 2014
Answered

sign in help

  • April 14, 2014
  • 47 replies
  • 81891 views

The sign in page tells me that I have 'signed out' and need to sign in when I enter my password. I changed passwords and the same thing happens. What is happening?

This topic has been closed for replies.
Correct answer Romsinha-9KMEUt

I have been having this issue for a week now. I have tried everything suggested and then some to fix this problem. But the desktop cc keeps signing me out. UGH


Please navigate to C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it(Windows).

Mac: ~/Library/Application Support/Adobe/OOBE/opm.db and trash it.

Enable user library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.

Launch CC desktop and try to sign in.

Kindly let us know whether it worked.

Regards,

Romit Sinha

47 replies

Show previous replies
cowboyneal
cowboyneal
Participant
May 15, 2018

I am trying to log in for the first time and I'm having the same problem as everyone else and the above fixes are not working. The file "opm.db" does not exist. IS there a new fix? Using Mac 10.13.4. Thanks in advance!

S
scottc4674456
Participant
May 15, 2018

@cowboyneal I've not had any luck with any of the fixes that are listed above either.

Additional things I've tried (after contacting Adobe and getting assistance from their tech support folks):

  • Remove CC then use the Adobe Cleaner Tool
  • Remove all traces of CC from my computer (mainly the files that are listed above)
  • Re-install CC <that didn't work>
  • Repeat my removal steps (uninstall, cleaner, delete any remaining Adobe files)
  • Re-install MacOS
  • Repeat CC install process <that didn't work>

Adobe tech support suggested that I try connected to CC on my home wifi because of the firewall at my office. I tried that but that didn't work. I continue to be signed out randomly or get stuck in the "sign-in" loop.

My next step will be to completely wipe my machine and start over but I haven't had a window of time to do this yet. Adobe tech support seemed to think it was a bug with MacOS's installation.

D
Doctor Hugh
Participating Frequently
April 24, 2018

On WIndows 10, as of April 2018, the path name C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db

provided by Romit Sinha does not exist.

J
jorge pedroj24469566
Participant
December 17, 2017

Hello. I recently had the same problem, and i tried first to delete it like you said, but i tried everithing, and it still appearing the same message. Can someone please help-me: I'm working on a project with these apps, and without them, I can't continue!

    B
    brianc3954720
    Participant
    February 25, 2018

    Same here. It's killing me. I have tried all the posted fixes. It seems that logging in to one app signs me out of creative cloud. Its really poor show for an expensive app. It is making me look for non-adobe alternatives.

      S
      scottc4674456
      Participant
      April 13, 2018

      I'm experiencing the same thing. And I've tried multiple fix suggestions to no avail including some of those above.

      Tried contacting Adobe via chat and they suggested all of the stuff that's already out there. Even suggested trying a different internet connection, which I did. I still get mysteriously signed out of CC after a few minutes of signing in. I also get in the "Sign-in Required" loop. The only way I can use Adobe products is by signing in, launching in the 15-20 min. window that CC is active. Or by going through the "Sign-in Required" and selecting the 7 day free trial. I've selected 7 day free trial for about 2 months. Even though my company pays for a team subscription. I'll be watching this thread to see if any new solutions popup.

      MBP '16 Model // MacOS High Sierra version 10.13.3

      mariguellac7827998
      mariguellac7827998
      Participant
      November 5, 2016

      hey, I am from 2016 and the issue still exist.

      I've tried to delete oobe.db on my mac but it's not helped me

      then I've stopped all processes with CC icon in my activity monitor, then reinstalled the CC cloud app and finally got the sign in window!

      hope this will help

        rodm24889883
        rodm24889883
        Participant
        October 25, 2016

        Thank you. This worked for me. But why is this happening? Very frustrating since Adobe Cloud is the only alternative to using Adobe products now.

        ajbax41109
        ajbax41109
        Participant
        May 23, 2016

        I get nothing but a "please wait for a moment" screen when trying to open any CC program (PS, IL, DW, etc) on my MacBook Pro. My subscription has expired but I don't need to run any updates or access anything online other than sharing my finished products. My wife has the same setup on her MacBook Pro, her license has expired, but she's still able to open and use the programs without error. What Can I do to be able to use at least photoshop again??

        I get this window for DAYS:

        .

        darrellrgraham
        darrellrgraham
        Participant
        September 1, 2015

        don't have that file on mac

        K
        kearnsmotors
        Participant
        May 1, 2015

        Its such a shame Adobe is the industrial standard and we have to deal with this crap.  I'm still dealing with it.  $50 a month mhm Adobe...

          L
          LawsonDeaton
          Inspiring
          May 1, 2015

          I was having this trouble for many months with the 'you have been signed" problem with the CC app.

          However, when the new versions of Lightroom and Photoshop were released, I "quit" the CC application, then tried to log back in with CC last month and, much to my surprise, the "bad" CC application was automatically deleted (I didn't do it) and then re-installed with the newer error-free version.  This happened on two computers.  Adobe did something positive about the CC problem, I'm pretty sure.  I have had no problems with the CC application since.

          wadcorp
          wadcorp
          Participating Frequently
          March 6, 2015

          Worked for me as well.

          On a Mac, go into the Activity Monitor to quit Creative Cloud.

          .

          L
          LawsonDeaton
          Inspiring
          March 6, 2015

          Did't work for me. 

          ECKOTHEDJ
          ECKOTHEDJ
          Participant
          January 19, 2015

          MY PC CANNOT FIND AN EXISTING FILE -C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db

          Rajashree Bhattacharya
          Community Manager
          Rajashree BhattacharyaCommunity Manager
          Community Manager
          January 19, 2015

          They are under hidden folders :

          Here's how to display hidden files and folders.

          Open Folder Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

          1. Click the View tab.
          2. Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

          Show hidden files - Windows Help

          OR

          Display hidden files and folders:

          1. Right-click the Windows Logo button and choose Open Windows Explorer.
          2. Click Organize and choose Folder and Search Options.
          3. Click the View tab, select Show hidden files and folders and then clear the checkbox for Hide protected system operating files.
          4. Click Yes on the warning and then click OK.

          Refer to Display hidden files and folders or search for files using Windows

          Regards

          Rajshree

          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices