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paulrap50
Participant
Apr 14, 2014 11:48 PM UTC
Answered

sign in help

The sign in page tells me that I have 'signed out' and need to sign in when I enter my password. I changed passwords and the same thing happens. What is happening?

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Romsinha-9KMEUt
Romsinha-9KMEUtCorrect answer
Adobe Employee
Apr 19, 2014 4:48 PM UTC

I have been having this issue for a week now. I have tried everything suggested and then some to fix this problem. But the desktop cc keeps signing me out. UGH


Please navigate to C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it(Windows).

Mac: ~/Library/Application Support/Adobe/OOBE/opm.db and trash it.

Enable user library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.

Launch CC desktop and try to sign in.

Kindly let us know whether it worked.

Regards,

Romit Sinha

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gnjgnj
Participant
Aug 1, 2014 6:32 PM UTC

I have done this EACH AND EVERY time I attempt to login to the CC app.  It sometimes works and sometimes does NOT!   Today it is not working at all.

This is INFURIATING!!!  Makes me wonder why I am subscribing to CC!! 

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    erickrodriguezdelrio
    Participating Frequently
    Aug 5, 2014 9:27 AM UTC

    U r right

    El 01/08/2014 20:32, "gnjgnj" <forums_noreply@adobe.com> escribió:

    sign in help created by gnjgnj

    <https://forums.adobe.com/people/gnjgnj> in Adobe Creative Cloud - View

    the full discussion <https://forums.adobe.com/message/6604416#6604416>

    Translate
    VeasyFix
    Participant
    Jul 17, 2014 9:24 PM UTC

    THIS DOESN'T WORK, NOW YOU ARE TELLING ME THAT I CAN'T MAKE SPEEDART, I CAN'T USE PHOTOSHOP THAT I BOUGHT ?! SERIOUSLY ADOBE ? YOU ARE MAKING THIS REALLY ?!

    Translate
      Lyle Mannweiler
      Participant
      Jun 25, 2014 9:20 PM UTC

      Will no let me delete the OPM.db file (WIndows). Says it is open/active.

      Translate
      ttaleman quincy
      Participant
      Jun 19, 2014 2:18 AM UTC

      This is rich.  I tried to delete the opm.db file as you suggested.
      But it won't let me because...It says it's open in creative cloud.
      Now what?

      Translate
      Jody_k_brown
      Participating Frequently
      Jun 20, 2014 2:20 PM UTC

      ttaleman quincy, You must quit the Creative Cloud app prior to deleting the opm.bd file.

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      Christina80
      Participating Frequently
      Jun 3, 2014 3:46 PM UTC

      Hi all.  I had this same problem, and tried every suggestion mentioned in these forums.  Finally I asked my IT team at work to assist, after talking with Adobes online tech support.  They found a malware program on my computer call SafeGaurd with RocketTab.  After the program was removed I could log in and download the trial of Photoshop, no problem.  I suggest looking for malware on your computer if none of the a fore mentioned suggestions work for you.  Good luck!

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      Joe Scaturro
      Participant
      Jun 1, 2014 5:45 PM UTC

      This worked. Thank you!

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      Greg Berger
      Participant
      May 27, 2014 10:57 PM UTC

      Deleting the opm.db and re-installing the CC Desktop worked for me. Thanks for the help!

      Translate
      mitchellm44
      Participant
      May 25, 2014 2:45 AM UTC

      This did fix it - I did not go searching for this type of a technical issue until I had spent 20 minutes trying other things.

      At first I thought I forgot my password - so I changed it - still did not work.

      Then I uninstalled and reinstalled - did not fix it.

      I verified I could login via the web - so I turned to Sysinternals Suite - turned on Process Monitor and saw that the file mentioned in this post

      opm.db was from an Exclusive Lock with a Fail Immediately of True. And then it would try to create file opm-db.journal - and got a NAME-NOT-FOUND.

      So when I saw the idea of deleting the opm.db - in this forum - it seemed right - and for me it worked.

      I did have to go find the creative cloud processes running in Task Manager and kill them as the file was locked until I did.

      But I agree - the software should NEVER have locked up like this and require the technical digging to find a solution - need a better QA process on this.

      Translate
        kevnlasvegas
        kevnlasvegas
        Participant
        May 9, 2014 2:05 AM UTC

        so now what?

        the cloud will not sign me in. I have done the IMS Lib thing... NOPE
        I have tried the CC Cleaner... NOPE

        I have done the quit then uninstall then... NOPE

        I have tried pretty much everything on these boards. Nothing works.


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        mchiaravalle
        mchiaravalle
        Participant
        May 6, 2014 1:10 AM UTC

        Perfect! This fixed it. Thank you!

        Translate
        erickrodriguezdelrio
        Participating Frequently
        May 6, 2014 2:20 PM UTC

        U r wellcome

        2014-05-06 3:10 GMT+02:00 mchiaravalle <forums_noreply@adobe.com>:

        sign in help created by mchiaravalle<https://forums.adobe.com/people/mchiaravalle>in *Adobe

        Creative Cloud* - View the full discussion<https://forums.adobe.com/message/6356573#6356573>

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