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aarna_3210
aarna_3210
Participant
January 28, 2026
Question

Someone help me cancel 

  • January 28, 2026
  • 2 replies
  • 0 views

I can't cancel the plan. I've been trying to for weeks, and this has happened to many people, the cancel page won't load. So extremely unprofessional of adobe to do this and steal money from customers. Someone please help me cancel. 

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 29, 2026

    for other that see that loading problem:

     

    start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

     

    when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      January 28, 2026

      ​@aarna_3210 thanks for posting. I am showing that you successfully canceled your commitment to Adobe today. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for information on the cancellation and refund process.

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