Participant

Answered

South African Postal Code Error

Forum|Forum|3 years ago
November 25, 2022
2 replies
1232 views

Hi there

I am unable to purhcase my CC license as its saying my postal code is invalid. My postal code is 8001, but it wont accept that. Is there a specific format I should be using that Im not aware of?

I'm from South Africa

Thanks;

Correct answer Abambo

I will move this from Stock to Account, Payment, & Plan.

I would suggest to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

M

Melktert_

Participant

Hi, I had the same issue, 0000 worked for me, This looks likes it's been a problem for years. Adobe should really look into this issue

kglad

Community Expert

thanks @Melktert_ for that info.

Henrik Heigl

Community Expert

Hi,

di you checked that also South Africa as Country is selected? Is there maybe another Notation for those Postcodes? Hope that helps.

regards,Henrik

S

StrictlycannabisAuthor

Participant

yes, I have South Africa selected, and using the standard format of the postal code as I would use it anywhere else.

Can't find any information on why it wont accept it

Abambo

Correct answer

Community Expert

I will move this from Stock to Account, Payment, & Plan.

I would suggest to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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