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Jazz khanna
Participant
May 24, 2026
Question

The adobe was giving me option for free trial for 7 days however when I chose that option it charged me . This is false advertising. I want refund please and tnx

  • May 24, 2026
  • 4 replies
  • 19 views

Yesterday night I chose a free trial and suddenly I received an invoice of $21 and some change I don’t understand why I was charged as it was a free trial for 7 days. This is really frustrating it’s a false advertising. 

    4 replies

    John T Smith
    Community Expert
    Community Expert
    May 24, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    Jazz khanna
    Participant
    May 24, 2026

    I have already canceled it rightaway when I was charged . I need a refund 

    Jazz khanna
    Participant
    May 24, 2026

    This was the first time I got free trial what r u talking about 

    kglad
    Community Expert
    Community Expert
    May 24, 2026

    there’s a limit of one free trial. when you try to obtain another, you’re charged.

     

    for a refund, cancel your subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

    Jazz khanna
    Participant
    May 24, 2026

    Hello can u reply to what I am asking for ? 

    Peru Bob
    Community Expert
    Community Expert
    May 24, 2026

    @Jazz khanna 

    We can’t issue a refund here on this public forum.

    Follow the advice of ​@John T Smith or ​@kglad to get your refund.