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August 20, 2026
Answered

The charge I received for my subscription is not what I expected

  • August 20, 2026
  • 1 reply
  • 10 views

I have a monthly subscrioption and was just billed on 7/27/26 for $239.88. That is not correct. please explain why?

 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Imaginative_workda9b.

     

    I'm sorry for the confusion and concern that this charge has caused.

     

    I reviewed the information available for this account and found only one active Adobe Acrobat Pro subscription associated with it. If you are seeing a charge for $239.88, it is likely associated with a different Adobe account than the one used to create this community post.

     

    I recommend reviewing Adobe's guide for identifying unknown or unexpected charges:

    Need Help Identifying an Adobe Charge?

     

    The article includes information about Adobe's Charge Finder tool, which can help locate the account associated with the charge. Once you've identified the account, you'll be able to review the subscription details and available options.

     

    Please update this public discussion thread if you have any additional questions, ​@Imaginative_workda9b.

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 20, 2026

    Thank you for posting, ​@Imaginative_workda9b.

     

    I'm sorry for the confusion and concern that this charge has caused.

     

    I reviewed the information available for this account and found only one active Adobe Acrobat Pro subscription associated with it. If you are seeing a charge for $239.88, it is likely associated with a different Adobe account than the one used to create this community post.

     

    I recommend reviewing Adobe's guide for identifying unknown or unexpected charges:

    Need Help Identifying an Adobe Charge?

     

    The article includes information about Adobe's Charge Finder tool, which can help locate the account associated with the charge. Once you've identified the account, you'll be able to review the subscription details and available options.

     

    Please update this public discussion thread if you have any additional questions, ​@Imaginative_workda9b.