Participant

Answered

Unable to Cancel Plan

Forum|Forum|8 years ago
June 22, 2017
4 replies
25640 views

I am trying to cancel my creative cloud membership but I don't have the option to do so under 'manage plan'

Can somebody please contact me or help me by simply cancelling my current plan?

I feel as though this forum isn't the best place for this query but it was the only contact option allowed.

Thanks,

Creative Cloud

Correct answer Shivangi_Gupta

Thread Summary

The user is not able to find the option to cancel the plan under 'manage plan'.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. To cancel your Adobe subscription:

Go to https://account.adobe.com and log in.
Click on the “Plans” tab at the top.
Under your active plan, click “Manage Plan.”
Follow the on-screen instructions to complete the cancellation.

2. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

3. Clear browser cache & cookies.

4. Try a different browser or device.

5. Disable browser extensions temporarily.

6. Use incognito/private mode.

7. Check Adobe server status: https://status.adobe.com

Helpful Resources

S

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

The user is not able to find the option to cancel the plan under 'manage plan'.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. To cancel your Adobe subscription:

Go to https://account.adobe.com and log in.
Click on the “Plans” tab at the top.
Under your active plan, click “Manage Plan.”
Follow the on-screen instructions to complete the cancellation.

2. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

3. Clear browser cache & cookies.

4. Try a different browser or device.

5. Disable browser extensions temporarily.

6. Use incognito/private mode.

7. Check Adobe server status: https://status.adobe.com

Helpful Resources

B

Brandt38346230lzid

Participant

unable to cancel just spinning cursor

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

J

JustLeaveMeBe

Participant

They love to scam their customers

kglad

Community Expert

@JustLeaveMeBe

are you having a problem for which you want help?

S

Shivangi_Gupta

Community Manager

Hi @JustLeaveMeBe,

We appreciate every feedback. I checked your account details and found that you have an active subscription for CC all apps. Could you share more details about the issues you are facing?

We are here to help.

Thanks,

Shivangi