Answered

Unable to cancel subscription

Forum|Forum|7 months ago
December 5, 2025
1 reply
592 views

Hello, I subscribed just for a free trial and then cancelled the plan. Even so, I was charged today. Then, when trying to cancelling again following the manage subscription button, the page shows an error.

I would appreciate a refund and a confirmation that my plan was cancelled. Many thanks!!

Note that I do trust Adobe products, but I am not finding an intuitive way to solve this problem. Id appreciate your assistence. Best regards, Luís

Account management

Correct answer John T Smith

Opera is not compatible with Adobe, so be sure you use a different, updated browser
This is a public forum, not Adobe support... other users may not see your account
Employee Rikk Flohr has account advice
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

John T Smith

Correct answer

Community Expert

Opera is not compatible with Adobe, so be sure you use a different, updated browser
This is a public forum, not Adobe support... other users may not see your account
Employee Rikk Flohr has account advice
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Jeffrey_A_Wright

Legend

Luis, in addition to John's suggestion, please see https://adobe.ly/4oBRLbC for more suggestions on how to correct this error and access our secure forms. I don't see any usage of the services you signed up for, so it is very likely that the device you are using is blocked from reaching us. ^JW