Question

Unable to cancel subscription

Forum|Forum|4 months ago
January 7, 2026
1 reply
72 views

I am unable to cancel my adobe subsciption. The manage plans option just keeps giving "unable to load data" error everytime i try to cancel it. The virtual assistant is practically useless and i cant find any other customer support options.

Cancel subscription

kglad

Community Expert

start here https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

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