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MarioBLeRoux
Participant
October 1, 2026
Answered

Unable to Deactivate License from Crashed Laptop

  • October 1, 2026
  • 5 replies
  • 41 views

I need to talk to an agent to reset my activation count as my laptop has crashed and I cannot de-activate the serial number from that laptop 

    Correct answer kglad

    no one on adobe’s end can reset your activation count.  that ended many months ago.

     

    now the only way to regain an activation count is to use a computer that has a current activation AND that meets adobe’s security requirements.  see https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000376554410 for more info.

    5 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 1, 2026

    Hi ​@MarioBLeRoux 

    After checking your account, we can confirm that the software license is available under your account. However, it appears that the maximum number of allowed activations has been reached.
    As suggested ​@kglad , please refer to the following article for steps to resolve the issue:

    Activation limit reached for non-subscription Adobe desktop applications | Community

    https://community.adobe.com/announcements-616/activation-limit-reached-for-non-subscription-adobe-desktop-applications-565112

    We hope this helps. If you need any clarification or have additional questions, please feel free to reach out to the community. We're here to help.

    ^Akansha 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 1, 2026

    no one on adobe’s end can reset your activation count.  that ended many months ago.

     

    now the only way to regain an activation count is to use a computer that has a current activation AND that meets adobe’s security requirements.  see https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000376554410 for more info.

      caring_codeef8a
      Participant
      October 1, 2026

      Have you tried contacting their support team directly? They should be able to reset the activation count since your laptop crashed and you can’t deactivate the serial number yourself. 👍

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      October 1, 2026

      ​@caring_codeef8a 

      Adobe support no longer is able to do that.

      AkanshaAshra
      Community Manager
      AkanshaAshraCommunity Manager
      Community Manager
      October 1, 2026

      Hi @MarioBLeRoux 

      After checking your account, we can confirm that the software license is available under your account. However, it appears that the maximum number of allowed activations has been reached.
      As suggested @kglad , please refer to the following article for steps to resolve the issue:

      Activation limit reached for non-subscription Adobe desktop applications | Community

      https://adobe.ly/4hBKHKL

      We hope this helps. If you need any clarification or have additional questions, please feel free to reach out to the community. We're here to help.

      ^Akansha 

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