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December 5, 2025
Question

"Unable to load data"

  • December 5, 2025
  • 2 replies
  • 160 views

Hello,

 

I have started a 7 day trial for Adobe Acrobat Pro which ends Dec. 7th.

I am trying to cancel my free plan but I get the message "Unable to load data".
I have tried clearing my cache, disabling extensions and ad blockers, disabling my VPN, installing a brand new browser, and even doing all those steps on another device twice but nothing works. I tried contacting the Support but the chatbot only sends me the link to the page that i have been using before. Human agents are not available until Monday, at which point I will be already billed.

I refuse to pay for a yearly plan only because the page doesn't work.

2 replies

kglad
Community Expert
Community Expert
December 5, 2025

start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

 

when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

Kanikas
Legend
December 8, 2025

Hi Optimistic_Miracle5961

 

We're sorry about the experience. Are you still getting the same issue? Do you mind trying a different internet connection? 

Our team is aware of this issue and is working to resolve this. We really appreciate your patience.

 

Thanks 
^KS

Jeffrey_A_Wright
Legend
December 5, 2025

Optimistic_Miracle, I am sorry that you are are unable to contact us or evaluate the services you signed up for. I can confirm that there was no usage of your subscription so the device you are currently using could be blocked from reaching us by design. Please use a different device to contact us at https://adobe.ly/48Sknsy. If you receive a message that no one is available until Monday, then you are blocked from reaching us on that device; equally, if you find yourself redirected to this public discussion forum. ^JW