Skip to main content
99rui55
Participant
May 1, 2026
Question

"Unable to load plans" Error when I enter my account page

  • May 1, 2026
  • 2 replies
  • 7 views

When I enter my adobe account page, I get an error popup saying “Unable to load plans”.
I has been this way for a couple of days already.
I have tried:
- clearing my adobe cookies

-opening in incognito window

-making sure my browser is up to date (using google chrome)

 

This is REALLY frustrating, any help would be appriciated.

 

 

    2 replies

    kglad
    Community Expert
    Community Expert
    May 1, 2026

    @99rui55 

     

    start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

     

    when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

    Community Expert
    May 1, 2026

    Maybe something to do with adblockers or firewalls on your computer/network. Try changing the device, use a mobile browser.

    -Manan