Unable to see or cancel my free trial

Question

I signed up for the 7-day free trial today. I spent the entire day trying to install Creative Cloud and get it working, completely unsuccessfully, and I returned to cancel my trial before the week elapses and I am billed.

There is no listing of my plan, or any upcoming bills, in my account profile here. I remember giving my payment details and agreeing to the subscription. I cannot speak with anyone on your chat feature, because I am not a paying member apparently.

Please can someone confirm for me that I will NOT be billed in a week for a month of Creative Cloud / After Effects trial. I do not want it, cannot use it, and have no way of cancelling it myself apparently. This is outrageous.

John T Smith · Answer

>can someone confirm for me

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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