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NortherGifts
Participant
July 20, 2017
Answered

Unauthorized charge???

  • July 20, 2017
  • 13 replies
  • 74674 views

Hello, I am reviewing my credit card statement and there is a charge (besides my subscription charge) for "Adobe Acropro Subs" for $27.99 USD. What service is Acropro Subs? Kind regards.

    Correct answer AkanchhaS8194121

    Hi Ashleya68878008,

    In your current account I do not see any subscription for Acrobat Pro DC. So there could be a possibility you have registered any other email address.

    Acrobat Pro is a subscription based service to create, manipulate, print and manage files in Portable Document Format (PDF) etc.

    If you do not use the service or don't wish to continue with it then you may contact to our billing team via chat/phone support

    Contact Customer Care

    They will go ahead and assist you further.

    Regards,

    Akanchha

    13 replies

    C
    Courtney24988634cf6v
    Participant
    June 23, 2022

    Same thing happened to me.  No plans, no subscriptions, no anything shows up on my account, yet I got charged $25 for Adobe Web Sales.  I disputed the charge with AmEx.

    P
    Pat24549973ccvu
    Participant
    May 21, 2022

    I just reviewed my credit card and found out Adobe has been charging me $15.89 a month for the last year - after I canceled my subscription. I am filing a claim through my credit card company because Adobe has been worthless in dealing with this.

    I
    Ivana23311860q7l1
    Participant
    February 24, 2022

    Hi, I was being charged AU$21.99 a month for the last 15 months before I stupidly picked it up while doing my tax. When I contacted Adobe they could not confirm which account and what plan I was paying for.  In the end I had to contact the bank and file for fraud charges.  The hardest thing to do is cancel an adobe payment plan, you have to pay for the whole year and then they keep charging you. Don't sign up for adobe unless it is for a business and you plan to get your money's worth!!!

    D
    defaulthjwer11jvvon
    Participant
    October 25, 2021

    I have been charged monthly for a service I never signed up for and do not use but can't figure out how to cancel and get a refund.  Please help

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 26, 2021

    Hello,

     

    Thank you for reaching out and sorry about the trouble.

     

    We have checked your account using the email address used to sign in to this community. There is no active subscription listed on your account.

    Could you please share the screenshot of the receipt and the Adobe product for which the amount was deducted?

     

    Thanks,

    Meenakshi

    P
    Phillip22614177gelw
    Participant
    January 12, 2022

    Hi I was charged $14.99 twice last month on December 18 and December 22

    J
    Jhon Benjo5C6E
    Participant
    August 29, 2021

    I got scam by this stupid adobe, it will charge my paypal account for just viewing pdf online, and now I can't use my paypal(can't put money into my acct) cause it will charge me for doing viewing a pdf using adobe.

    P
    Paulrtte0D44
    Participant
    April 21, 2021

    I cancelled my account today 

    mdwoodfall
    mdwoodfall
    Participant
    January 10, 2021

    Well how do you get in touch with billing? The number that is listed with the charge ($14.99 Adobe AcroProSub)  gets me to An Endless Loop. Enter mailbox number or name of person" when I need a thinking person or at least a reasonably user friendly automated system .

     

     

    person orvat leSt 

    J
    Jerard5FEC
    Participant
    January 10, 2021

    Can you cancel your subscription? You will be billed double I think. But it's for the best if you want to stop paying. To be safe, talk to your bank and stop all payments going to adobe.

      T
      Test Screen Name
      Legend
      January 10, 2021

      Sorry, I disagree with the advice to contact the bank (except, of course, in cases of fraud!). This is potentially dangerous and expensive. Cancelling a card or a payment does NOT mean a subscription or debt goes away. Adobe would be entirely in their rights to hand the debt over to a collection agency, and this could cost hundreds of extra dollars.

        briant48820292
        briant48820292
        Participant
        September 2, 2020

        Hey WTF is going on here?! Why is Adobe charging everyone for random ass subscriptions? I just noticed in my bank account that your are billing me for $14.99 for "Adobe AcroPro" Which I have never used and never signed up for, and you have been charging me for 12 months! Under my current plans and under transaction history NONE of these charges show up. I would like this resolved ASAP.

          T
          Test Screen Name
          Legend
          September 2, 2020

          If you think someone has stolen your credit card details to take out a subscription, contact your card company urgently. This happens a lot: it's a popular target for criminals, who often sell on the "cheap subscription" which lasts until someone checks their credit card statement.

          J
          Jerard5FEC
          Participant
          August 21, 2020

          I can no longer do business with Adobe. After my free trial I was billed without my knowledge. I paid for two months and finally realized what was happening when I noticed the charges on my bank account. I rarely use adobe, so I decided to cancel. Then they decide to slap me with a cancellation fee that was double the monthly subscription!!! I do not recommend this product at all!

            N
            NicaRico
            Participant
            August 6, 2020

            Hello. I received a $14.95 charge to my card. I do not recognize this charge. Can you give me an explanation??

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