URGENT!!!!! I canceled my subscription but they still charged me.

Forum|Forum|17 days ago
April 14, 2026
1 reply
22 views

I have an active lightroom subscrition and got a free trial of Adobe Illustrator which i canceled but they went on to deduct US$109.31. Attached is the email that says i did cancel my subscrition please assist on how i can intiate a funds recall. I havent been active on the solution and no need of it.

Assistance is greatly appreciated.

Correct answer John T Smith

This is a public forum, not Adobe support... other users can't help
To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

Log in and go here to check your account to determine your status https://account.adobe.com

John T Smith

Correct answer

Community Expert

This is a public forum, not Adobe support... other users can't help
To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

Log in and go here to check your account to determine your status https://account.adobe.com

Rodwell_Mazambara2491Author

Participant

Thak you have been assisted.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded