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December 22, 2025
Answered

Urgent: Incorrect charge of ₹398.84 for AI Assistant for Acrobat – Request cancellation & refund

  • December 22, 2025
  • 1 reply
  • 135 views

Dear Adobe Support Team,

I am writing regarding an incorrect charge on my Adobe account.

I am being charged ₹398.84 for AI Assistant for Acrobat, even though I intended to use only the free trial. When I try to manage or cancel my plan from my Adobe account, the Plans page shows an error (“Unable to load data”), so I am unable to cancel the subscription myself.

Please do the following at the earliest:

  1. Cancel AI Assistant for Acrobat immediately

  2. Refund the ₹398.84 charge for all the times -> 22 Dec and  23 Nov were the dates I was charged for

  3. Send a confirmation email once the cancellation is completed

My Adobe ID (email):

Thank you for your help. I look forward to your confirmation.

Best regards,

Sania 

[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Correct answer kglad

start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

 

when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 22, 2025

start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

 

when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.