Urgent: Incorrect charge of ₹398.84 for AI Assistant for Acrobat – Request cancellation & refund
- December 22, 2025
- 1 reply
- 135 views
Dear Adobe Support Team,
I am writing regarding an incorrect charge on my Adobe account.
I am being charged ₹398.84 for AI Assistant for Acrobat, even though I intended to use only the free trial. When I try to manage or cancel my plan from my Adobe account, the Plans page shows an error (“Unable to load data”), so I am unable to cancel the subscription myself.
Please do the following at the earliest:
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Cancel AI Assistant for Acrobat immediately
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Refund the ₹398.84 charge for all the times -> 22 Dec and 23 Nov were the dates I was charged for
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Send a confirmation email once the cancellation is completed
My Adobe ID (email):
Thank you for your help. I look forward to your confirmation.
Best regards,
Sania
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