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luanv41779505
luanv41779505
Participant
October 15, 2018
Answered

Want to cancel and refund for subscription.

  • October 15, 2018
  • 45 replies
  • 24208 views
​I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.
    Correct answer Shivangi_Gupta

    Thread Summary

    Users reported that they:

    • Forgot to cancel their free trial before it converted into a paid subscription.
    • Were charged despite not using the service.
    • Faced difficulty accessing the “Manage Plan” button or the cancellation process was unclear.
    • Encountered early termination fees when trying to cancel annual plans billed monthly 

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

    45 replies

    S
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    August 8, 2025

    Thread Summary

    Users reported that they:

    • Forgot to cancel their free trial before it converted into a paid subscription.
    • Were charged despite not using the service.
    • Faced difficulty accessing the “Manage Plan” button or the cancellation process was unclear.
    • Encountered early termination fees when trying to cancel annual plans billed monthly 

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

    S
    sukhvinder_4472
    Participant
    March 25, 2025

    Hello.i just purchase subscription .i want to cancel & i need refund

    C
    CooneyCoon
    Participant
    March 21, 2025

    I need to cancel a subscription that I don't use and it just took the $ out. So can I cancel and stop that payment?

    S
    saad_2554
    Participant
    March 21, 2025

    Hello,
    I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
    Debit problem.

     

    S
    saad_2554
    Participant
    March 21, 2025

    Hello,
    I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
    Debit problem.Hello,
    I had a free trial that I canceled before the end of two days. I still have the cancellation, except that you charged me, and I also see that you will continue to charge me even though I'm not using your services. My email address is skandoul@gmail.com. I want a refund and also to stop charging me.
    Debit problem.

    Y
    yessika_1042
    Participant
    March 5, 2025

    How can I get my refund on a subscription that I thought I canceled after the 7 day period 

    E
    emmanuel_0874
    Participant
    March 4, 2025

    Good morning. Please I was charged for adobe acrobat before canceling my free trial on the 2nd of March. Please the amount of money that was deducted from my account is a large sum of money to me. I canceled the subscription yesterday but I want a refund because I don't need the services of the premium account. 

     

     

     

    J
    jeevneshwari_8100
    Participant
    February 5, 2025

    Hello, Adobe. I would like to cancel my subscription, and I need a refund. I am a college student, and recently I am having financial problems. I don't even have enough money to buy food, and just yesterday, I got some money for my father, but before I could do anything, Adobe just deducted the money from my account. It didn't even give me any heads-up. Now I only have RM1 in my bank account, and I don't know what am I even going to do for my dinner later. Please cancel my subscription and refund my money. I don't think I can afford it anymore

    M
    manpreet_2161
    Participant
    October 10, 2024

    Dear Adobe

     

    I did cancellation in lieu of degraded pdf quality upon edits. Can you help with the refund?

    AB04834007445CAE

    Ð
    ðñ€ñƒð¶ð°ð½_1849
    Participant
    October 4, 2024

    Want to cancel and refund for subscription.Because I misunderstood that it was a trial period.

    Order Number : AE03030900003CKZ

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