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luanv41779505
luanv41779505
Participant
October 15, 2018
Answered

Want to cancel and refund for subscription.

  • October 15, 2018
  • 45 replies
  • 24208 views
​I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.
    Correct answer Shivangi_Gupta

    Thread Summary

    Users reported that they:

    • Forgot to cancel their free trial before it converted into a paid subscription.
    • Were charged despite not using the service.
    • Faced difficulty accessing the “Manage Plan” button or the cancellation process was unclear.
    • Encountered early termination fees when trying to cancel annual plans billed monthly 

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Avoid Future Charges:

    • Cancel any active plans via Adobe Account Settings.
    • Set reminders for trial expirations and to avoid auto-renewals

    2. Check Subscription Terms and Adobe's refund policy:

    • Adobe offers a 14-day refund window from the beginning of the subscription trial.
    • Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
    • If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

    Helpful Resources

    45 replies

    Show previous replies
    S
    Saroosh290065380mdx
    Participant
    March 22, 2023

    Dear Adobe,

     

    I have cancel the subscription on the 7th day but money already got charged. Now I would like to get the refund of it as I do not require this. Please guide 

    B
    Bryann287796074eue
    Participant
    March 8, 2023

    A yearly subscription went out ofr my account prived rage above $150nzd , wtaf i never approve of this payment. Its very frustrating. I read through some peoples refund requests to things I have in mind number one is I read comment a lady was complaining that she needed a refund because her baby is crying and needed milk I just think that is the most silliest excuse anyone with or without children could ever make that irritated me alot settling I am a very highly concerned I won't be receiving my refund of $150 plus more isn't my first time reaching out for a refund I don't know what I'm supposed to do or who to contact all I've been doing as following instructions that have been provided to me. Via problem as I'm surprised a yearly subscription I pressed the subscribe button I don't remember receiving any email before the billing dates and I was maiev and I didn't understand full terms & conditions at the end of my mistake with is not Google's fault this is purely that apps fault I really need help I really want this refund back into my account I feel like I have been robbed of money

    W
    Wanlop284941513sqh
    Participant
    February 20, 2023

    Want to cancel and refund for subscription.Because I misunderstood that it was a trial period.

    Order Number : AE01429100077CTH

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 26, 2023

    Hi Wanlop284941513sqh,

     

    Thank you for reaching out. 

     

    We have checked your account and see you are subscribed to the Adobe Stock plan.  

    To cancel the subscription, please refer to the suggestion in the following help document: https://helpx.adobe.com/manage-account/using/cancel-subscription.html .

    Hope the information helps.

     

    Thanks,

    Meenakshi

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    D
    Daisy28657932iskc
    Participant
    March 1, 2023

    would you please be able to help me refund a cancelled subcription that i wasn't aware was still active

    please can you provide a number for customer servies 

    thank you

    L
    Lilly28009488e68g
    Participant
    January 19, 2023
    • I want a refund for my subscription 
    M
    Mona27927384yxq9
    Participant
    January 13, 2023

    I thought I could down load this on my apple phone I can't I don't have access to computer so I need cancel my subscription 

    D
    David27884955aa63
    Participant
    January 10, 2023

    Pleaase I just received a message that says $19.99 has been deducted from my account 10minutes ago..

    I never initiated this payment..

    I just cancelled the subscription and I'll like for you to refund the money back thank you .. I hope this is fixed 

      D
      Debbie27878981k3zj
      Participant
      January 10, 2023

      Who can I contact to cancel our subscription?

       

      E
      Eliztor75
      Participant
      December 21, 2022

      cancel my account and any subcriptions 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      December 22, 2022

      Hi Eliztor75,

       

      Thank you for reaching out.

       

      We have checked your account, and there is no active subscription listed in your account.

      The latest subscription has already been canceled.

       

      Let us know if we can be of any help.

       

      Thanks,

      Meenakshi

      A
      Afton157F
      Participant
      January 11, 2023

      Will out last invoice be for December 2022?

      M
      MR ZULU27006046tvhg
      Participant
      November 7, 2022

      Hello there... I want to know about my refund 

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        November 11, 2022

        Hi MR ZULU27006046tvhg,

         

        Thank you for reaching out.

         

        It seems that the refund has been initiated. The refund will be credited in 4-5 business days.

        Let us know if we can be of any help.

         

        Thanks,

        Meenakshi

        J
        Jubilant_Ripple3933
        Participant
        February 14, 2025

        Hi Meenakshi, 

         

        I have canceled my trial period the same day I started it and yet I was charged for a monthly subscription a week later. I also ask for this money to be refunded as I canceled the product immediately and haven't been using it since. 

         

          Wretched Computers
          Wretched Computers
          Participating Frequently
          July 8, 2022

          my computer died - so the software is no longer needed. I forgot about the re-occuring payments to Adobe until I changed my credit card number because of a breach somewhere else - and that's when Adobe needed my info to be "updated" before I could cancel. I updated, and then the "Manage" button disappeared from the cancelation page, just like that. Should I wait 24 hours to be sure you really took my money, so I can maybe forget that you're charging me addional months for a program I can't use?

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