Want to cancel and refund for subscription.

Forum|Forum|7 years ago
October 15, 2018
45 replies
24208 views

I would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.

account refund

Correct answer Shivangi_Gupta

Thread Summary

Users reported that they:

Forgot to cancel their free trial before it converted into a paid subscription.
Were charged despite not using the service.
Faced difficulty accessing the “Manage Plan” button or the cancellation process was unclear.
Encountered early termination fees when trying to cancel annual plans billed monthly

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

Helpful Resources

Show previous replies

C

Chione35050596o10o

Participant

Plz could i js cancel without a cancel fee and refund 😞

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Julie33218797yqhd

Participant

I need to cancel my membership and get a refund!! How do I do it?

D

Dávid32941738yi00

Participant

I need a refund for Adobe InDesign. I have not been using this product for lover two months and was under the impression that I had already cancelled.

I was charged $33.22 today and immediately navigated to the Creative Cloud app to check for any active subscriptions and was surprised to find my InDesign subscription was still active. I cannot find anywhere on your website where to initiate a refund, all roads lead me here.

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lutchy

Participant

i want to cacel my trail and remove invoce

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Nino31932278e6la

Participant

Hello, pls.. Can I ask for a refund for mistake subscription of adobe Acrobat reader... Plsss money is not mine on my gcash account.

D

Daniels31836331tdom

Participant

Hi please I need a refund just cancelled my subscription after I was charged ,the app is not what I want is not up to 48hours who do I contact for a refund .

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Tori29165511mkh8

Participant

I desperately need a refund. First of all Adobe is free and it is my birthday and my money just got depleted by $69.99. I had already canceled once I realized I signed up and it still charged me . I am so upset