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Amal Jaiswal
Amal JaiswalCorrect answer
Community Manager
August 14, 2026

Hi there


Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.


~Amal

70 replies

Participant
October 21, 2026

How to contact adobe directly

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kglad
Community Expert
Community Expert
October 21, 2026

​@Spirited_Wish7de1

 

with what do you need help?

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AkanshaAshra
Community Manager
Community Manager
October 21, 2026

Hi @Spirited_Wish7de1,

Thank you for writing in. Hope you’re having a great day!

Could you please share a few more details about the issue you’re facing? This will help us better understand the situation and guide you accordingly.

We’ll be happy to assist you further.

​​​​​​​^Akansha

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Participant
September 12, 2026

I would like to cancel my subscription 

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Participant
August 14, 2026

There's no option to cancel the subscription and the links you are leaving don't bring you to where to cancel. How do I cancel the subscription??

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Amal Jaiswal
Community Manager
Amal JaiswalCommunity ManagerCorrect answer
Community Manager
August 14, 2026

Hi there


Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.


~Amal

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Participant
August 14, 2025

I would like to cancel my subscription 

 

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Participant
April 8, 2025

Hello, I accepted the 7-day free trial on the evening of April 8th and they told me that I could see this subscription in the Google Play Store. However, although my Google account in the Google Play Store and my Google account in Adobe are the same, it says that no such subscription was found in the Google Play Store. Please cancel my subscription.

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Participant
September 3, 2026

They made it impossible to cancel…

 

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Participant
April 30, 2024

I want to cancel my subscription please 

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Participant
February 19, 2024

I am trying to cancel my free trial.  Please cancel it

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Souvik Sadhu
Legend
February 20, 2024

Hi @Polina35553897ar8c,

 

Subscriptions purchased through the Play Store and App Store need self-cancellation.

 

We do not have the option to make changes from our end.

I suggest trying out the links above to proceed with the cancellation.

 

Hope this helps.

 

-Souvik

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Participant
October 25, 2023

Please cancel my plan.

Thank you

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Souvik Sadhu
Legend
October 30, 2023

Hi @Larry33167568q3rw,

 

Since Acrobat Premium is a mobile-based subscription, I do not have the right to cancel it on your behalf.

 

-Souvik

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Participant
September 3, 2026

of course, it is made easy to buy but hard and impossible to cancel...

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Participant
August 21, 2023

I want to cancel my free subscription please

 

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Souvik Sadhu
Legend
August 21, 2023

Hi @Michael31788770izm7,

 

You might want to follow the steps shared above to cancel the subscription.

 

-Souvik

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Participant
August 21, 2023

I follow the steps but manage my account does not come up

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Participant
May 15, 2023

Good morning I would like to cancel my subscription, please my name is Yaffa Israel [PII removed by moderator]

 

 

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