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Amal Jaiswal
Amal JaiswalCorrect answer
Community Manager
August 14, 2026

Hi there


Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.


~Amal

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70 replies

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Sonja283460044s71
Participant
February 10, 2023

I need to cancel my direct debit subscription asap and do it easily becuase it sure is hard here you really dont make it easy! please help . 

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ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
February 10, 2023

As mentioned, over 11 times in this thread, to cancel your subscription you must contact Adobe support directly, or simply follow the instructions provided in the links.

 

This is an Adobe community user-to-user support forum, not an Adobe Customer support center, or billing department.

 

You are posting a request to cancel your subscription in a public Internet forum.

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Technical Generalist
Manjunath278883796ga9
Participant
January 11, 2023

I want to cancel my Adobe subscription 

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ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
January 12, 2023

@Manjunath278883796ga9 

 

The question about how to cancel or request to cancel an Adobe Acrobat subscription has been answered multiple times in this thread since 2020; over 11 times to be precise.

 

You may use any of the links shared here or contact Adobe directly to cancel your subscription.

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Technical Generalist
bobs64833590
Participant
January 12, 2023
My subscription ended in October and since then you have been sending me messages to pay or the account will be deleted. I have tried umpteen times to delete the account to no avail. Frankly I cannot afford to continue the subscription and I have rarely used the software so all I need is the acrobat reader and I will be quite happy. Please cancel the account.
Thank you

R.J.(Bob) Smith
6048072321
bobsmith.performmci@shaw.ca
29-14655 32nd Avenue
Surrey, BC, V4P 3R6
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Kenneth2782415587ih
Participant
January 6, 2023

I wish to cancel my subscription. Thank you.

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Kenneth2782415587ih
Participant
January 6, 2023
Dear sirs: Please cancel my subscription. Thank you.
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Souvik Sadhu
Souvik Sadhu
Legend
January 9, 2023

Hi @Kenneth2782415587ih,

 

Would you mind looking at the featured post: Want to cancel your subscription? Check

 

Please let us know if this helps.

 

-Souvik.

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bobs64833590
Participant
January 5, 2023

I have been trying to cancel my account for months now.  I dont seem able to find the route but I do see that if I dont pay you will cancel the account.  So cancel it and then you dont have to keep sending me these notices.  I dont use the features of the software anymore and it is much too expensive so please cancel it now.  Thank you

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Robbie27516895vdf9
Participant
December 10, 2022

Hello. I talked to someone before about canceling my Adobe Photoshop application. And I also explained that the reason why I'm canceling is because my laptop is not strong enough to carry the application it doesn't have enough room. So I never had the opportunity to use it.

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janisbel26837366btsl
Participant
October 28, 2022

I want to canceled my subscription 

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Souvik Sadhu
Souvik Sadhu
Legend
November 1, 2022

Hi @janisbel26837366btsl,

 

I hope you are doing well. I understand that you want to cancel your subscription.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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    Dhruv3424011605cf
    Participant
    December 13, 2023

    I am unable to cancel 

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    Stebrel
    Participant
    October 21, 2022

    I  accidentally subscribed to an Adobe Acrobat acount a few minutes ago and have been tying to cancel it ever since, but your site will not allow it.  I am hereby ordering that the subscription to Adobe I have just ordered this date (10/10/2022) be canceled forthwith.   Stephen Ellis (Stebrel@aol.com)

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    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 21, 2022

    To get familiarized with how to cancel a subscription, when to cancel, and get refund (if applicable) please see the link that was shared by Claudio Gonzalez in this older discussion:

     

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    Technical Generalist
      KatDahlstrom
      Participant
      June 8, 2022

      when I go to the account plans I'm told I don't have an active plan, but each month 21.2 is taken out of my checking account to pay for a plan I don't have, is there any real person I can talk to and not some automated chat that can not help resolve this issue, and here I am on a community chat to still not get answers to my qyuestions on why this is happening if I don't have a plan? very frustrated with adobe 

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      shilpa1549
      Participant
      June 8, 2022
      Well if you cancel it in your free trial then you won’t be charged but
      after they charge you every month . That’s what happened to me also and I
      lowered the plan. So now minimum amount goes.
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      Tondeleyo21981307au2n
      Participant
      November 28, 2021

      I want to cancel my trial and there is no option to do so

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      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      November 29, 2021

      Were you able to contact Adobe Customer Support?

       

       

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      Technical Generalist
      defaulth2v5rob2ndbl
      Participant
      November 12, 2021

      I want to cancel the free trial, it keeps sending to Samsung. I did Not do the free trial through Samsung they have nothing to do with it. Adobe Please cancel my free trial. Stop with the wild goose chase to cancel this. 

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