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Amal Jaiswal
Amal JaiswalCorrect answer
Community Manager
August 14, 2026

Hi there


Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.


~Amal

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default90i0crrlc3u2
Participant
October 22, 2021

Please cancel subscription 

 

will Renew end of month 

 

thanks

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Ria Tagra
Ria Tagra
Inspiring
October 27, 2021

Hi All,

 

Please try the below given steps and let us know if that helps.

 

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 Cancel subscription: iOS 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

Cancel Subscription: Android 

 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 Refund purchase  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

Refund Purchase  

 

Regards

Ria

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sonia22817514u3ar
Participant
January 25, 2022

Hi, payment continues after the cancelation of my trial plan, now to cancel the plane I have to pay the cancelation fee, during this time I have never used the adobe PDF app or system, I feel  this is a deliberate attempt, please help 

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defaultqzcl2m0t384o
Participant
October 15, 2021

Cancel subscription membership 

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defaultf2443kb7g60i
Participant
October 1, 2021

Just please cancel my account which was intentionally made when I install an MS office on my new Apple laptop.

 

why is this so difficult to do. 

you know my email. You sent ne an email. You should be able to cancel it without learning ne learning your confusing cancel instructions.

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    Ria Tagra
    Ria Tagra
    Inspiring
    October 7, 2021

    Hi,

     

    We are sory to inform you, we cannot cancel your subscription from our end. You can do that using the below given steps. Please give it a try.

    For IOS  

    Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

    For step-by-step instructions, see View, change, or cancel your subscriptions.  

    For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

    For Android.  

    Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

    For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

    For billing issues or a refund, see Get a refund on Google Play.  

       

    For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

     

    If you have any further queries please feel free to reach out to us. 

    Regards

    Ria

     

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    Sheryl5D73
    Participant
    August 27, 2021

    I already canceled why am I getting charged 

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    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    August 28, 2021

    you must contact a representative to confirm if you're fully clear. 

     

    Sometimes the system will keep generating those statements after you cancelled, but only a customer care rep can confirm this for you. 

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    Technical Generalist
    JUDITH5ED3
    Participant
    August 17, 2021

    How can I make sure that I have unsubsidized 

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    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    August 21, 2021

    Contact Adobe Customer Care via webchat, the representative will confirm if you're good to go.

     

    If the cancellation is good, also asked them to send you this confirmation to your email.

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    Technical Generalist
    Fulvio5FD1
    Participant
    August 3, 2021

    please cancel my trial

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      Ria Tagra
      Ria Tagra
      Inspiring
      August 8, 2021

      Hi All,  

        

      Hope you are doing well. 

        

      Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation? 

      For IOS  

      Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

      For step-by-step instructions, see View, change, or cancel your subscriptions.  

      For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

      For Android.  

      Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

      For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

      For billing issues or a refund, see Get a refund on Google Play.  

         

      For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

        

      Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

        

      Regards  

      Ria  

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      Brian222963886lhf
      Participant
      December 17, 2021

      And what if I ordered the plan on a Windows device?  

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      Desiree5EE9
      Participant
      July 9, 2021

      I want to cancel my account

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        Timothy5E2F
        Participant
        May 12, 2021

        THIS IS A RIP OFF. YOU CHARGE 30 DOLLARS TO CANCEL ADOBE?

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          EL22240931vglf
          Participant
          December 14, 2021

          I feel your pain.

           

          Thay wanted to charge me 87$ US!!

           

          I have been trying to chat with them all day today and yesterday. They said it owuld be cancelled yesterday.

           

          AND big surprise.. nothing happened, excpet now tryign to upsell me??

           

          Comeon ADOBE.. this is not the way the world works.

           

          For those of you who paid by card, you can use chargeback from VISA or Mastercard.. It ieven lowers Adobe's rating with them.. Ask Adobe about this or any supplier... VERYYYY bad for business:

           

          https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html

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            ls_rbls
            Community Expert
            ls_rblsCommunity Expert
            Community Expert
            August 28, 2020

            Go to https://account.adobe.com/plans

             

            Follow the steps indicated in this guide: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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            Technical Generalist
            andyel19677532
            Participant
            March 8, 2021

            Hello , i'm trying to cancel my plan but i can't (dont see any button, can't reach the customer service..) can you help me directly please ? 

             

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              ls_rbls
              Community Expert
              ls_rblsCommunity Expert
              Community Expert
              March 8, 2021

              Sadly I can't, as I only do voluntary technical support contributions in the Adobe Community Support forums.

               

              To cancel plans you must contact Adobe directly, it is not done through the user-to-user support forums.

               

              If the links that I provided above in this thread didn't help you, try by calling directly to one of the customer care phone nunbers here:

               

              https://helpx.adobe.com/contact/phone.html

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              Technical Generalist
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