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Participant
April 12, 2014
Answered

What is the billing customer service phone number?

  • April 12, 2014
  • 8 replies
  • 13908 views

what is the billing customer service phone number?

    Correct answer Sara_Forsberg

    Hi lisa caret,

    Adobe Reader is free, but I checked your account and see that you have an ExportPDF subscription (which you can access via Acrobat Reader). Is that the product you're having a billing issue with? From what I can tell, your subscription renewal is currently processing.

    Please let me know if there's something that I can help with and I'll do my best to get you sorted out.

    Best,

    Sara

    8 replies

    Participant
    October 5, 2025

    Yes, I want cancel the payment account. 

    kglad
    Community Expert
    Community Expert
    October 5, 2025

    @rodman@113 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Participant
    October 5, 2025

    (704)953-5521

    Participant
    June 11, 2025

    Is there an actual phone number for billing

     

    kglad
    Community Expert
    Community Expert
    June 12, 2025

    @DC_WORKS5349 

     

    no.

    Participant
    November 5, 2024

    what kind of crap site is this it takes me to the same answer which is generic

     

    Abambo
    Community Expert
    Community Expert
    November 10, 2024

    What same answer?

    ABAMBO | Hard- and Software Engineer | Photographer
    Participant
    November 5, 2024

    I had adobe pro for $19.99

     

    Participant
    November 5, 2024

    I am trying to cancel subsripition and it is telling me there is a problem and to call but i cant find a phone number

     

    Abambo
    Community Expert
    Community Expert
    November 10, 2024

    If your subscription is from Adobe, and not from the App Store from Apple or the Google Play Store or similar, you can cancel your subscription by going to https://account.adobe.com/plans, select the plan via "Manage plan" and cancel. 

     

    If you can't self cancel (e.g., if you have issues with your credit card and the last payment got refused), you can contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via X (formerly known as Twitter):
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

     

    For the Adobe app store et al., please contact their support.

    ABAMBO | Hard- and Software Engineer | Photographer
    SumitV
    Community Manager
    Community Manager
    April 14, 2014

    Hi drums60,

    Please Contact Adobe Support and they will help you.

    Please Dial in : 1-800-833-6687

    Or

    you are also welcome to contact our support team at http://adobe.ly/yxj0t6

    Participant
    July 29, 2015

    I called 1-800-833-6687 for billing issue re: Adobe Reader. "Adobe does provide phone support for Adobe Reader." Sent me back to website, which is worthless. Email from Adobe told me my account needed updating (info in my account is all correct). Email has no phone # and is a "do not reply to this email." Wow. I'm ASKING them to take my money. And this is their version of "customer support"?

    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    July 29, 2015

    Hi lisa caret,

    Adobe Reader is free, but I checked your account and see that you have an ExportPDF subscription (which you can access via Acrobat Reader). Is that the product you're having a billing issue with? From what I can tell, your subscription renewal is currently processing.

    Please let me know if there's something that I can help with and I'll do my best to get you sorted out.

    Best,

    Sara

    April 13, 2014

    You can call Adobe customer service on 0844 545 7857

    The team will sort your problems out.

    I found the number here

    Participant
    July 26, 2024

    no help

     

    Meenakshi Negi
    Community Manager
    Community Manager
    July 30, 2024

    Hi Patricia38834860cvk2,

     

    Thank you for reaching out.

     

    If you need help with the billing, contact the support team, who will check this for you.

    I am afraid that we do not have access to the billing information. Please check your inbox for more information.

     

    Thanks,

    Meenakshi