Why is every experience with Adobe horrible?

I decided to give adobe another try. I had it in 2023 and cancelling was a nightmare and they kept charging me after I cancelled. I just bought a nice camera, so I decided maybe its better now. NOPE. I signed up for a free trial and I know that if I dont get this fixed, im repeating history here. The adobe website is constantly loading. I have cleared my cache, i have opened in a new browser, i have done all the things they have told people to do in the past and I cant and now i am more certain than ever that I want to cancel and never look back. The free trial didnt result in anything as the software never downloaded because everytime i tried, it would say that adobe cant connect to the server. I got the creative cloud cleaner. shocker! it didnt work. Please, someone at Adobe, Please just cancel my free trial for me. I am furious about this and the fact i keep getting told to do it in the website is even more infuriating because IT DOESNT EWER LOAD. please help thx