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Why was I charged for my trial? Did I need to cancel the service?

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I did not realize that my free trial had ended and was converted into a paid subscription on February 7.

I noticed the credit card charge on February 15.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Due to the Lunar New Year holiday, I was unable to contact customer support earlier.

Could you please let me know when customer support for the Asia region will be available to assist with this request?

AkanshaAshraCorrect answer

Community Manager

Hi beautiful_difference5897,

Thank you for reaching out,

After checking your account, we can see that the refund has already been initiated by Adobe, the amount should appear in your account within 10-14 business days. Let us know if you face any other issues or have any questions. We're glad to help.

^Akansha

B

beautiful_difference5897

Participant

Hello, I have been charged money after my free trial ended. I cancelled it in the same day, and I am still within the 14day refund period. I request a full refund.

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Peru Bob

Community Expert

@beautiful_difference5897

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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AkanshaAshra

Correct answer

Community Manager

Hi beautiful_difference5897,

Thank you for reaching out,

After checking your account, we can see that the refund has already been initiated by Adobe, the amount should appear in your account within 10-14 business days. Let us know if you face any other issues or have any questions. We're glad to help.

^Akansha

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F

Festive_glamour31a8

Participant

Hi, I did not realize that my free trial for Lightroom had ended and was converted into a paid subscription on October 3. I have already cancelled the subscription.

I noticed the credit card charge today. I am still within the 14-day refund period, so I would like to cancel the subscription and request a full refund.

Could you please let me know when customer support will be available to assist with this request? Thanks!

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Peru Bob

Community Expert

@Festive_glamour31a8

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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A

Angelic_Duskb73c

Participant

Hello, I would like to request a full refund. I didn't realize that my Adobe Acrobat free trial had ended, and I was automatically charged. I've already canceled through my account. However, I don't know if the refund will be processed automatically or how long it will take. Could you please let me know if the cancellation automatically triggers a refund and how long the process takes?

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kglad

Community Expert

@Angelic_Duskb73c

if you cancelled within the trial period, your refund will take up to 14 days to complete and is automatically issued by adobe.

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AkanshaAshra

Community Manager

Hi Angelic_Duskb73c

Thank you for reaching out.

We understand your concern regarding the refund request. After reviewing the account, we can confirm that the refund has already been processed. It should reflect in your original payment method within 10–14 business days.

We appreciate your patience and understanding. If you have any other questions or need further assistance, please feel free to let us know. We're always happy to help.

^Akansha

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M

Mystic_Haven44f8

Participant

Hello, I would like to request a full refund for a payment of RM105.25 that was charged to my Touch ’n Go account by Adobe Systems Software Ireland Limited on 17 September 2026 at 8:56 PM.

I did not intend to renew or continue my Adobe subscription, and I was not aware that the subscription would be automatically renewed and charged. I am requesting a full refund of RM105.25 for this transaction.

Please review this payment and process the refund back to my original payment method as soon as possible. I would also appreciate confirmation once the refund has been approved and processed.

I can provide the transaction screenshot and any other information required to verify the payment.

Thank you for your assistance. I look forward to receiving my refund.

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kglad

Community Expert

@Mystic_Haven44f8

you’ll want to appeal to adobe support to for that non-trial refund after your cancel your subscription. you can use chat or social media to reach adobe support.

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A

athletic_adventures4869

Participant

where do I get a refund? I signed up for the free trial and it was genuinely so frustrating that I canceled it on the spot and I have not used adobe since. Two months later I see that the AI assistant was still active. I really cannot afford what has been charged out of me

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Nancy OShea

Community Expert

Log-in to your online account below:

https://account.adobe.com/plans

Click on Manage Plan for more options.

Subscription & Cancellation Terms

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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Nancy O'Shea— Product User & Community Expert

I

intelligent_kindnesseb6c

Participant

I had emailed with someone two weeks ago about cancelling my account after I had been charged and then I was charged again a couple of days ago!!!

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kanikas28368183

Community Manager

Hi intelligent_kindnesseb6c,I understand this situation can be confusing. I can see that you have an active account associated with the same Adobe ID you use for the community. The Acrobat AI Assistant subscription has already been canceled, and the Acrobat Plus plan is currently in the cancellation process.

If you have any questions or need help with anything else, please let us know. We're happy to assist.

Thanks
^KS

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Nancy OShea

Community Expert

@Bubbly_Echoe5df,

If you downloaded the apps less than 14 days ago, you’ll get a refund when you cancel.

Beyond 14 days, no refunds will be given.

Log in below:

https://account.adobe.com/plans

Click on Manage Plan for more options.

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Nancy O'Shea— Product User & Community Expert

B

Bubbly_Echoe5df

Participant

Hi, my free trial has ended and Adobe charged me with the subscription plan today, can I still request for a refund? Even if half?

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kglad

Community Expert

@Bubbly_Echoe5df

you need to cancel your subscription before you can do anything else. if you cancel during the refund period, you will automatically be refunded.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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Yulia Hema

Participant

Good afternoon, I wanted to cancel my subscription and get my money back, how do I do that?

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Ajaykumar A T

Participant

I cancelled subscription March 18th but money still not refunded. Please help me

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kglad

Community Expert

@Ajaykumar A T

refunds are automatic if you qualify. they take up to 14 days. meanwhile, check your account to confirm it shows what you expect, https://account.adobe.com

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