Participant

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Why was I charged for my trial? Did I need to cancel the service?

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I did not realize that my free trial had ended and was converted into a paid subscription on February 7.

I noticed the credit card charge on February 15.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Due to the Lunar New Year holiday, I was unable to contact customer support earlier.

Could you please let me know when customer support for the Asia region will be available to assist with this request?

AkanshaAshraCorrect answer

Community Manager

Hi beautiful_difference5897,

Thank you for reaching out,

After checking your account, we can see that the refund has already been initiated by Adobe, the amount should appear in your account within 10-14 business days. Let us know if you face any other issues or have any questions. We're glad to help.

^Akansha

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kglad

Community Expert

@RafaDurso

no one can do that here.

you’ll need to contact adobe support if you want to dispute your trial start date (shown on your trial start confirmation from adobe).

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RafaDurso

Participant

Hi everyone. I would like a refund for my plan, since today was the last day of my free trial. I tried to cancel through my plan management page, but I received an automated response saying I’ve already paid and that the next billing is next month. However, I am still within the 14-day period and want a refund for this month, as I don’t want to keep the subscription. How should I proceed? Thanks!

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gupta shivangi

Legend

Hi @RafaDurso,

Adobe offers full refund only if the subscription is cancelled within first 14 days as mentioned in this article: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html

Please cancel your subscription following these steps: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

Once the plan is cancelled (within first 14 days of purchase), an automatic refund gets issued which takes 12-14 days to process.

Let me know if you have any additional questions.

^Shivangi

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a.askaaa

Participant

Hello. I was charged for an Adobe subscription unintentionally.

I did not plan to continue the subscription and would like to cancel it and request a refund for the recent charge.

Please help me resolve this issue.

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kglad

Community Expert

@a.askaaa

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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gupta shivangi

Legend

Hi @Ann1098

I confirm that a refund has been initiated to your account by Adobe yesterday for cancelling Adobe Stock.

It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

Let me know if you have any questions.

^Shivangi

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Nancy OShea

Community Expert

This topic should be moved from Stock Contributors to Account, Payment & Plans where it belongs.

Adobe Subscription & Cancellation Terms (see below):

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

You can self cancel by going to https://account.adobe.com/plans and go to manage your plan. The refund will be issued automatically, without you having to do additional steps.

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ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

You should have posted your question to the Adobe Stock forum rather than the Stock Contributor forum. Cancelation instructions are shown on this page.
https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

You can use the chatbot in the lower right corner to ask your question.

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Jill C., Forum Volunteer

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