Participant

Answered

Why was I charged for my trial? Did I need to cancel the service?

Forum|Forum|7 months ago
February 16, 2026
22 replies
7475 views

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.

I noticed the credit card charge on February 15.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Due to the Lunar New Year holiday, I was unable to contact customer support earlier.

Could you please let me know when customer support for the Asia region will be available to assist with this request?

Correct answer gupta shivangi

Hi @Ann1098

I confirm that a refund has been initiated to your account by Adobe yesterday for cancelling Adobe Stock.

It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

Let me know if you have any questions.

^Shivangi

M

Mystic_Haven44f8

Participant

Hello, I would like to request a full refund for a payment of RM105.25 that was charged to my Touch ’n Go account by Adobe Systems Software Ireland Limited on 17 September 2026 at 8:56 PM.

I did not intend to renew or continue my Adobe subscription, and I was not aware that the subscription would be automatically renewed and charged. I am requesting a full refund of RM105.25 for this transaction.

Please review this payment and process the refund back to my original payment method as soon as possible. I would also appreciate confirmation once the refund has been approved and processed.

I can provide the transaction screenshot and any other information required to verify the payment.

Thank you for your assistance. I look forward to receiving my refund.

kglad

Community Expert

@Mystic_Haven44f8

you’ll want to appeal to adobe support to for that non-trial refund after your cancel your subscription. you can use chat or social media to reach adobe support.

A

athletic_adventures4869

Participant

where do I get a refund? I signed up for the free trial and it was genuinely so frustrating that I canceled it on the spot and I have not used adobe since. Two months later I see that the AI assistant was still active. I really cannot afford what has been charged out of me

Nancy OShea

Community Expert

Log-in to your online account below:

https://account.adobe.com/plans

Click on Manage Plan for more options.

Subscription & Cancellation Terms

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Nancy O'Shea— Product User & Community Expert

I

intelligent_kindnesseb6c

Participant

I had emailed with someone two weeks ago about cancelling my account after I had been charged and then I was charged again a couple of days ago!!!

kanikas28368183

Community Manager

Hi intelligent_kindnesseb6c,I understand this situation can be confusing. I can see that you have an active account associated with the same Adobe ID you use for the community. The Acrobat AI Assistant subscription has already been canceled, and the Acrobat Plus plan is currently in the cancellation process.

If you have any questions or need help with anything else, please let us know. We're happy to assist.

Thanks
^KS

Nancy OShea

Community Expert

@Bubbly_Echoe5df,

If you downloaded the apps less than 14 days ago, you’ll get a refund when you cancel.

Beyond 14 days, no refunds will be given.

Log in below:

https://account.adobe.com/plans

Click on Manage Plan for more options.

Nancy O'Shea— Product User & Community Expert

B

Bubbly_Echoe5df

Participant

Hi, my free trial has ended and Adobe charged me with the subscription plan today, can I still request for a refund? Even if half?

kglad

Community Expert

@Bubbly_Echoe5df

you need to cancel your subscription before you can do anything else. if you cancel during the refund period, you will automatically be refunded.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Yulia Hema

Participant

Good afternoon, I wanted to cancel my subscription and get my money back, how do I do that?

Ajaykumar A T

Participant

I cancelled subscription March 18th but money still not refunded. Please help me

kglad

Community Expert

@Ajaykumar A T

refunds are automatic if you qualify. they take up to 14 days. meanwhile, check your account to confirm it shows what you expect, https://account.adobe.com

kglad

Community Expert

@RafaDurso

no one can do that here.

you’ll need to contact adobe support if you want to dispute your trial start date (shown on your trial start confirmation from adobe).

RafaDurso

Participant

Hi everyone. I would like a refund for my plan, since today was the last day of my free trial. I tried to cancel through my plan management page, but I received an automated response saying I’ve already paid and that the next billing is next month. However, I am still within the 14-day period and want a refund for this month, as I don’t want to keep the subscription. How should I proceed? Thanks!

gupta shivangi

Legend

Hi @RafaDurso,

Adobe offers full refund only if the subscription is cancelled within first 14 days as mentioned in this article: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html

Please cancel your subscription following these steps: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

Once the plan is cancelled (within first 14 days of purchase), an automatic refund gets issued which takes 12-14 days to process.

Let me know if you have any additional questions.

^Shivangi

a.askaaa

Participant

Hello. I was charged for an Adobe subscription unintentionally.

I did not plan to continue the subscription and would like to cancel it and request a refund for the recent charge.

Please help me resolve this issue.

kglad

Community Expert

@a.askaaa

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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