Wrong billing

Forum|Forum|4 months ago
September 26, 2025
2 replies
55 views

Adobe I would like to get some feed back. You are billing me over R675 per month for stock the past few month but I only did the trail period I do not use ui

I also see that you are billing me for 2 different packages of the samething?

Can I please get a consultant to contact me before the end of the month!

Admin console

John T Smith

Community Expert

If you do not cancel in time a trial becomes a paid subscription

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

do you want to cancel?

p.s. if you're contacted, it's a scammer.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded