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ddmlaguerre
Participant
April 8, 2014
Answered

Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

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    Arnaud_Mélon
    Arnaud_MélonCorrect answer
    Adobe Employee
    June 10, 2014

    Hi Hendy20,

    If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :

    Delete the OPM.db file :

    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

    3. Delete the opm.db file.
    4. Launch Creative Cloud.

    If you are not able to find that file, please check the following link, that may be because your library is hidden.

    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Please, let us know how it goes.

    Thank you.

    Arnaud.

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    84 replies

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    takavulla
    Known Participant
    April 29, 2015

    I am having the same problem. Just can not sing into creative cloud.  I sign in and it says "You are signed out"  Sign-in

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    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    April 30, 2015

    Timothy Kavulla, I think you can follow Error: You are no longer signed in to Creative Cloud applications

    Regards

    Rajshree

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    constancen3248395
    Participant
    April 26, 2015

    Any further information on this?  Have followed every step above and it will not allow me to change email addresses.

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    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    April 30, 2015

    Could you please let me know your Adobe ID with which you are trying to log in to Creative Cloud. Please send the Adobe ID by personal messaging.

    Regards

    Rajshree

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    xeroxg39712151
    xeroxg39712151
    Participant
    May 4, 2015

    Please help, I have uninstalled creative cloud multiple times and still have this problem I tried  all the above solutions but none work.

    Gyazo - f009991850a901f0a7879d4bc93f3467.png

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    anzelac14543774
    Participant
    April 12, 2015

    Well I deleted these documents and Creative Cloud still wants me to confirm the e-Mail I typed wrong... I'm using Mac can someone help me? ...

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      scottl93947463
      scottl93947463
      Participant
      April 5, 2015

      Nothing is working for me. I have deleted the files and reinstalled everything. It wont let me log out either. What can I do? (I'm on windows 7)

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        user424
        Participant
        December 22, 2014

        Now its not there anymore

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        fearfullymade4
        Participant
        October 23, 2014

        Hello,

        I had the same problem and I couldn't find any possible answers. However, I right clicked on the big blue button above "resend email" -- can't exactly remember if it said "check and continue". Then it allowed me to sign in with another account.

        I hope this helps

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          liuverd54399465
          Participant
          April 18, 2020

          SOLUTION:

          Mac: Go to Task Monitor

          Windows: Go to Task Manager

          ...and close/kill every task associated to Adobe (most of them start with word "Adobe")

          Only when you close all Adobe related apps, you can proceed to remove adobe files from application folder. 

          ```

          1. Navigate to the OOBE folder.
            Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
            Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
          2. Delete the opm.db file.
          3. Launch the Creative Cloud Desktop application.

          ```

          That worked for me.

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          PhotoshopLevelIsOver90000
          PhotoshopLevelIsOver90000
          Participant
          October 13, 2014

          Thanks Nikhil it worked!I owe my grades xD Adobe Indesign here I come!

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          Nikhil R Gupta
          Nikhil R Gupta
          Legend
          October 13, 2014

          Hi,

          Glad to know it worked.

          Cheers,

          Nikhil Gupta.

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          claudia2303
          Participant
          December 17, 2017

          hi i dont find the opm.db file in my oobe folder

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          PhotoshopLevelIsOver90000
          PhotoshopLevelIsOver90000
          Participant
          October 11, 2014

          what if I'm using Windows 7 I can't find any opm.db nor OOBE file

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            Nikhil R Gupta
            Nikhil R Gupta
            Legend
            October 11, 2014

            Hi,

            You can go to C\Users\[user name]\AppData\Local\Adobe\OOBE

            If you do not see AppData under your user name then you can Click on Start and type %localappdata% , It will open Local folder then you can go to Adobe/OOBE

            Thanks,

            Nikhil Gupta

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              janv24088903
              Participant
              April 3, 2015

                   TNX BROOOOOOOOOOOOOOOOOOOOOOOOOO

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              Romsinha-9KMEUt
              Adobe Employee
              Romsinha-9KMEUt
              Adobe Employee
              April 8, 2014

              Refer the article: http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html.

              Regards,

              Romit Sinha

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                Arnaud_Mélon
                Adobe Employee
                Arnaud_Mélon
                Adobe Employee
                April 8, 2014

                Hi Ddmlaguerre,

                To sign out of the Creative Cloud app for desktop, choose > Preferences > Account, and then click Sign Out from Creative Cloud.

                Please, let us know how it goes.

                Thank you.

                Arnaud.

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                  Hendy20
                  Participant
                  June 10, 2014

                  I am Having the same problem on mac but there is no sign out button on my creative cloud

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                    Arnaud_Mélon
                    Adobe Employee
                    Arnaud_MélonCorrect answer
                    Adobe Employee
                    June 10, 2014

                    Hi Hendy20,

                    If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :

                    Delete the OPM.db file :

                    1. Close the Creative Cloud application.
                    2. Navigate to the OOBE folder.
                      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

                    3. Delete the opm.db file.
                    4. Launch Creative Cloud.

                    If you are not able to find that file, please check the following link, that may be because your library is hidden.

                    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

                    Please, let us know how it goes.

                    Thank you.

                    Arnaud.

                    Translate
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