Wrong plan cancelled

Forum|Forum|10 months ago
May 13, 2025
3 respostas
348 Visualizações

I started a free trial at first then wanted to continue for a monthly plan but realised i payed for an annual plan AFTER i cancelled after 1 month already. Ive been charged the full amount for an entire year after i cancelled the plan. I was wondering if i can somehow get some money back since I didn't choose the right plan? 516 is quite a lot for me so having cancelled the plan AND not being able to use the apps doesn't seem right

Account management

Melhor resposta por John T Smith

This is a public forum, not Adobe support... I removed your attachment that has personal information

For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Shivangi_Gupta

Legend

Thanks for writing in, @Sooji_0191.

I looked into your account details and found that you subscribed for an annual plan with monthly payment cycle. Free cancellation is provided only when you cancel within 14 days.
Since you cancelled after a month you were imposed early termination fee. I understand this is not what you were expecting.

Please refer to this article for more information and let me know if you have any questions: https://adobe.ly/3ZkOJPd

^Shivangi

John T Smith

Resposta

Community Expert

This is a public forum, not Adobe support... I removed your attachment that has personal information

For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

S

Sooji_0191Autor

Participant

That's the problem, I can't. I've already tried this but it doesn't work because I've already cancelled it. The bot just tells me I've got no plans under my account and doesn't do anything afterwards.

kglad

Community Expert

you can get past the bot

kglad

Community Expert

you'll need to get advice from an adobe employee.

Cadastre-se

Fazer o login com rede social

Bem-vindo

Fazer o login com rede social

Verificando arquivo em busca de vírus

Este arquivo não pode ser baixado