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Bromley30084746k994
Participant
May 26, 2023
Answered

"You'll be able to manage this plan shortly"

  • May 26, 2023
  • 4 replies
  • 14384 views

I signed up for the 7-day trial and want to cancel my plan. All I can see it a "You'll be able to manage this plan shortly" message.

 

So cheeky of adobe to do this. Payments go through instantly and they don't need time to "process"

 

It's clearly a way of them making people forget to cancel the trial and charging them for the first month.

 

Very unethical. And it's been going on for years. Threads from 5+ years ago with the same issue.

 

Sort it out adobe 

 

[Moderator moved the thread to the correct forum]

    Correct answer Shivangi_Gupta

    Thread Summary

    A user is unable to manage their Adobe subscription plan due to an error message stating “You’ll be able to manage this plan shortly”. Additionally, they encounter an “Unable to load data” error when trying to access their Adobe account.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Clear browser cache & cookies.
    2. Try a different browser or device.
    3. Disable browser extensions temporarily.
    4. Use incognito/private mode.
    5. Check Adobe server status: https://status.adobe.com
    6. Use direct link: https://account.adobe.com/plans

    Helpful Resources

    'Unable to load data' error while trying to access the Adobe account

    4 replies

    S
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    October 6, 2025

    Thread Summary

    A user is unable to manage their Adobe subscription plan due to an error message stating “You’ll be able to manage this plan shortly”. Additionally, they encounter an “Unable to load data” error when trying to access their Adobe account.

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    1. Clear browser cache & cookies.
    2. Try a different browser or device.
    3. Disable browser extensions temporarily.
    4. Use incognito/private mode.
    5. Check Adobe server status: https://status.adobe.com
    6. Use direct link: https://account.adobe.com/plans

    Helpful Resources

    'Unable to load data' error while trying to access the Adobe account
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 27, 2023

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    twitter:
    tweet @AdobeCare

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 27, 2023

    My experience was quite straight. Took the trial, cancelled the trial, no problem. For some users, however, there is a delay, for reasons unknown to me. 

    ABAMBO | Hard- and Software Engineer | Photographer
    L
    Community Manager
    Liza5C0CCommunity Manager
    Community Manager
    May 26, 2023

    Hello @Bromley30084746k994, I couldn't find any Adobe Stock subscriptions linked to the account you are using on forums, but I'm seeing that you subscribed to Illustrator on May 26th. It seems that you attempted to cancel your trial immidiately, but looks like the system was still processing your order and thats why you were seeing "You'll be able to manage this plan shortly". Would you mind trying it again tomorrow? 

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