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December 9, 2025
Question

구독 취소 및 결제금액 환불 요청드립니다.

  • December 9, 2025
  • 2 replies
  • 274 views

2025년 12월 07일 자동갱신이로 결제가 되어 바로 취소하였습니다. 근데 결제금액 + 취소수수료까지 14만원 이상이 결제되었는데 확인 후 환불 부탁드립니다.

2 replies

kglad
Community Expert
Community Expert
December 10, 2025

with an annual subscription paid monthly, you must cancel after the 12 th payment is received and before the renewal date.  about 30 days to that renewal date, adobe sends an email reminding you the renewal is approaching and letting you know the updated cost of that renewal.

creative explorer
Community Expert
Community Expert
December 10, 2025

@Seung Bo Sorry to hear—It isn't likely Adobe who is charging you because this was posted in the Reader Mobile, it almost always means the transaction was handled by the platform's native store, not Adobe directly. You are essentially making an "In-App Purchase." The payment method on file is charged by Apple, or Google, who then remit a portion of the payment to Adobe. 

Because the payment was processed through as Apple, or Google, (depending on what device you used), those companies hold the billing relationship with you as a customer. Adobe, in this context, does not have the ability to access the accounts, billings, or even initiate or process a refund back to the user's credit card or account balance. 

Here’s how to cancel based on your subscription type:

  • On Android: Use our automated cancellation form to submit your request. It only takes a few moments.
  • On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article.


For more info on How to cancel Acrobat Mobile:


To cancel a  Reader Mobile subscription, you must cancel through the app store where you subscribed—it will depend on the mobile device, Google Play for Android, Apple App Store for iPhones/iPads.

For example, on my Google Pixel 8:

  1. Open the Google Play Store app on your Google Pixel 8.
  2. Tap your profile icon in the top-right corner of the screen.
  3. Tap "Payments & subscriptions" from the menu that appears.
  4. Tap "Subscriptions" to view a list of all your active subscriptions.
  5. Select the Adobe Acrobat subscription from the list.
  6. Tap "Cancel subscription".
  7. Follow the on-screen instructions and select a reason for cancellation to complete the process. 


On my Pixel, I even went to Acrobat Reader Mobile:

  1. Tap the profile icon (top-right corner).
  2. Tap "Subscriptions".
  3. Tap "Manage subscriptions", which will open the Google Play Store subscription page.
  4. Follow the on-screen prompts in the Play Store to cancel the subscription. 

    For more information to cancel:
    https://community.adobe.com/t5/acrobat-reader-mobile-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427692?linkId=100000396467912
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