Question

CC Plugins tab is empty

Forum|Forum|5 months ago
November 29, 2025
14 replies
2628 views

Hello, I'm a Creative Cloud Pro user. I don't have a business account, meaning I don't have an account managed by an administrator; there are no restrictions on my account.

My problem is, the plugins tab in Creative Cloud won't load. A completely blank page appears. However, if I download and install the .exe file, the installed plugins appear there. So, I can't access the plugin market from the plugins tab in Creative Cloud.

I used to have an account I used as a gift from Nvidia for RTX users, and I was experiencing the same issue, but I gave up. I got a clean email address and a paid subscription two days ago because of the November campaign.

I logged out of my old account and entered my new email address. Creative Cloud Desktop made some adjustments, deleted some programs, and installed them. Then, out of curiosity, I clicked the plugins tab, and to my delight, it was working flawlessly.

But today, I opened it to check the plugins tab, and there was the same problem again... The plugins tab is blank.

I searched a bit, but couldn't find a solution. Community solutions usually mention the firewall. This isn't a company computer, and it's a personal computer, a personal account.

-But I completely disabled the firewall on my PC and tried that. No change.
-I also disabled my antivirus while the firewall was off, but still no change.
-Someone suggested that my computer's clock might not be updating automatically. I should set it to automatic and update manually to keep it up to date. I did that, but no change.
-I changed the Creative Cloud language and switched between Turkish and English, but still no change.
-I'm using Windows 11. It's not ARM-based, with an AMD x64 5800H / RTX3070 GPU.

I tried many things, but I couldn't get the plugins tab to work in Creative Cloud. It worked as I said during the initial setup, even without doing these things, and I was happy with it. Then, somehow, it stopped working as before.

My question is:

Does the plugin feature choose a plan? Or is it supposed to work in every plan?

Thank you for your help. I am adding a video to give you an idea.

Kayıt_2025-11-30_014521.zip

App installs and updates

D

Dean5E9D

Also experiencing this issue. Spoke with Adobe Customer Care and even let them take a look at my computer to see if there was any thing in the settings - but to no avail. I got an email from them later stating "I have checked the details with concerned team, you are educational plan which does not include the plug in". I have question what this means as nowhere on any of the plans or pricing does it state that Education accounts do not have access to Plugins (which is absurd to even have this as a caveat.)

I'm awaiting a response from them.

kglad

Community Expert

@Dean5E9D

your admin is in charge of plugin availability.

D

Dean5E9D

Thanks but its a stand alone account - I work in a school but I have the Student & Teacher Creative Cloud Pro account.

?

?_7074

I'm having the same problem. The plugin list is empty and I can't see anything.

Tarun Saini

Community Manager

Hi @?_7074,

Welcome to the community! We're sorry to hear about this. Just to confirm, are you using the same Adobe ID through which you're logged in the community?

Regards,

Tarun

A

Anonymous

I am having the same issue here. It just shows plugins that I installed previously, can't see or add new ones.

romulogobira_0-1765378389962.png

kglad

Community Expert

how can you have two profiles for the same account?

S

sengunmuratAuthor

It's not the same account. It's a different email address and membership. When I tried to add a paid subscription to my other Nvidia membership, which included a free coupon, the system wouldn't allow it.

So, I had to get a new email address and get my paid subscription there.
So, I logged out of CC and logged in with the other account to try it out. It had about 15 or 20 days left. It's not like there are two different profiles on the same account 🙂

By the way, I also reset the DNS settings in my router to remove the question marks. I reset it to the default settings for my ISP and tried that again, but it's still the same.

I don't have any internet problems anyway? CC opens and I can download all the programs without any problems. Only the Extensions tab doesn't work; as you can see in the video, all the other tabs work. The cloud works; I edit on my phone, and the same photo immediately downloads to my PC.

But the Extensions tab doesn't work in CC. So, I think there's a problem with CC. If it's related to my account or my internet connection, I shouldn't be able to access this address, right? I think it's pulling data from the same source. But I can see and browse this page, browse plugins, and even add plugins from there.

=>> https://exchange.adobe.com/apps/browse/cc?product=All&listingType=plugins&sort=MOST_RECENT

I can't do this through CC. I tried the same thing again. I switched to the account at my old email address, and the plugins tab opened. I logged out and switched to my new account. The plugins tab is blank and closed again. Then I told it to add a free plugin from the address above, and it downloaded it.

There's something weird going on, and I can't figure it out. I'm now certain it's nothing to do with me or my computer. I did everything I could because I tested it with both accounts. My old account was a mess, and I hated it and stopped using it. It was a joke, but my new account is even worse.

I've given up now. I guess there's no one who can solve this problem 😕😕

S

sengunmuratAuthor

I took the time and created a new account. It's a free account; I didn't even purchase a plan.

I immediately logged into CC, and the add-ons tab works perfectly.

It's a joke, really. 😄

S

sengunmuratAuthor

I deleted everything, everything.

1- All installed programs in the CC were deleted along with their settings.
2- CC was deleted to ensure no residue remained.
3- Windows 11 Pro was already cleanly installed, and the hosts file was also clean.
4- All Adobe folders and temp files were removed.
5- No external antivirus was installed. Windows Defender and firewall were disabled.
6- User control was disabled from the accounts.
7- Old Adobe credentials were deleted from the credential manager.

Not an Enterprise or School/University account. It's an individual account.

The computer was reset and a clean install was performed again with the antivirus and firewall disabled. But nothing changed.

My previous account wasn't an enterprise or university account. It was a personal teacher account, and it didn't work there either. However, I canceled it when I was assigned a free Nvidia code. Nvidia was designated as a personal account without a discount. That was the only difference, but it took a long time, about a month, and even after I reformatted my computer, the add-ons icon didn't work.

The account type was suspicious. It should have been fixed immediately after this plan change on my previous account. I even reformatted and reinstalled it from scratch, but it still didn't work.

Now the same thing is happening with my new account. But for some reason, when I log in with my old account, which wasn't working, the add-ons work there.

Also, logging in to CC with my old account used to take ages. Now that account opens instantly. But my new account takes even longer to open. It even gives me a warning sometimes that Adobe CC is taking too long to open. (Remember, my antivirus and firewalls are off right now.)

I can't think of any other settings I need to adjust. I'm completely lost. 😕😕

S

sengunmuratAuthor

Both are the same membership. I have no corporate affiliation. I paid for it myself.

kglad

Community Expert

when changing users is one of them a teams or enterprise subscription?

S

sengunmuratAuthor

I followed the steps one by one. First, I tried the repair tool, but no change.

Then, I uninstalled the betas to see if the beta programs were interfering, but still no change.

I uninstalled all the programs and chose not to save their settings. Only CC remained installed. But still no change.

I was going to uninstall CC. I also decided to switch users. I logged back in with my old account. And the add-ons tab worked. It appeared as a store. The same thing happened with my new account; it appeared when I first logged in, but then disappeared. I wonder why this is happening?

There's another problem, and I don't understand it. It's very, very interesting. If it's related to the computer and firewall, etc., why would it work when I switch users?

I think our software developers will better understand and analyze the source of the problem, what happens in the background and why it works every time you log out and switch to a new account.

I guess I have to switch users and switch back to my new account every time it crashes. I don't understand. 😕😕

Because when I logged out of account A and back in, the plugins tab didn't work again. I logged out of account A and back into account B, and it worked in account B, which hadn't worked for two months. I logged out of account B and back into account A (the new paid account I bought). The problem persisted, and this time, the plugin tabs wouldn't load. It's ridiculous! I'm laughing out loud in my seat 😄 So, it might not be a problem that's disrupting my work, but it's bothering me.

Now that I've deleted so many programs, I'll continue the uninstall process and clear out all the Adobe folders. I'll reinstall them all from scratch.

switch the old acc

and turn to new ac :)))

kglad

Community Expert

ctrl alt t is a different cc desktop shortcut.

S

sengunmuratAuthor

Just now, I was searching to see if there was a different key combination. Instead of CTRL + ALT + R, I pressed T, and a message box appeared. There was an option to "Clean up your Creative Cloud installation." Pressing that option completely deleted it.

Before that, I downloaded the CC removal tool. I'd try it with that to see if it removed any remaining files. But the removal tool gave me the message "The uninstallation completed with some errors."

I downloaded and installed CC again. But the same problem persists.

I'll try your steps again and see. I'll let you know the results, thanks.

Many people say it's a firewall issue, and they've fixed it, but for some reason, even disabling the firewall doesn't fix it.

I even use different DNS addresses for my cable internet connection at home. I turned on a hotspot on my mobile network and connected with a completely clean internet connection. But nothing changed.

kglad

Community Expert

then you have a more expansive problem than just with that tab.

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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