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November 29, 2025
Question

CC Plugins tab is empty

  • November 29, 2025
  • 14 replies
  • 2627 views

Hello, I'm a Creative Cloud Pro user. I don't have a business account, meaning I don't have an account managed by an administrator; there are no restrictions on my account.

My problem is, the plugins tab in Creative Cloud won't load. A completely blank page appears. However, if I download and install the .exe file, the installed plugins appear there. So, I can't access the plugin market from the plugins tab in Creative Cloud.

I used to have an account I used as a gift from Nvidia for RTX users, and I was experiencing the same issue, but I gave up. I got a clean email address and a paid subscription two days ago because of the November campaign.

I logged out of my old account and entered my new email address. Creative Cloud Desktop made some adjustments, deleted some programs, and installed them. Then, out of curiosity, I clicked the plugins tab, and to my delight, it was working flawlessly.

But today, I opened it to check the plugins tab, and there was the same problem again... The plugins tab is blank.

I searched a bit, but couldn't find a solution. Community solutions usually mention the firewall. This isn't a company computer, and it's a personal computer, a personal account.

-But I completely disabled the firewall on my PC and tried that. No change.
-I also disabled my antivirus while the firewall was off, but still no change.
-Someone suggested that my computer's clock might not be updating automatically. I should set it to automatic and update manually to keep it up to date. I did that, but no change.
-I changed the Creative Cloud language and switched between Turkish and English, but still no change.
-I'm using Windows 11. It's not ARM-based, with an AMD x64 5800H / RTX3070 GPU.

I tried many things, but I couldn't get the plugins tab to work in Creative Cloud. It worked as I said during the initial setup, even without doing these things, and I was happy with it. Then, somehow, it stopped working as before.

My question is:

Does the plugin feature choose a plan? Or is it supposed to work in every plan?

 

Thank you for your help. I am adding a video to give you an idea.

 

 

14 replies

November 30, 2025

Unfortunately 😕😕

With CC open, I pressed CTRL + ALT + R in the main APP tab, then in the plugin tab, but I didn't get a warning or message.

kglad
Community Expert
Community Expert
November 29, 2025

did you see the prompt to reset after pressing those keys?

November 29, 2025

How? I don't understand 😕😕 What is this shortcut supposed to do? I pressed it while the CC was open or minimized, but it didn't work.

Here's what else I tried:

C:\Users\???\AppData\Local\Adobe
I deleted the OOBE folder.

There was a Microsoft C++ add-on, so someone suggested it, so I installed it again. It wasn't really necessary, but I thought I'd give it a try.

 

I also ran it as an administrator, but nothing changed. However, one time, the "Error loading, try again" button appeared on the add-on page. Of course, it didn't work at first. I ended the task and reopened it, but then it was the same old thing.

 

Moreover, Windows was freshly installed. My computer was completely clean and I reformatted it. I'm going crazy. I think there's no solution to this.

kglad
Community Expert
Community Expert
November 29, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R