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CEPHtmlEngine issues

Forum|Forum|9 years ago
February 22, 2016
21 replies
35405 views

Ever since i upgraded to a 2015 Macbook Pro Retina and installed Adobe CC I started have issues with my fan running at high speed while using apps, so after many trials and conversations with adobe customer care and help desk i managed to work out that if i completely deleted the CEPHtmlEngine files it removed the startup menus and CC libraries panels from all apps so i uninstalled the software then reinstalled of course the issue came back so found that disabling cc sync it actually fixed the fan issues and i was able to use cc libraries but them today while i had indesign and photoshop both running the fan issue arose again until i closed 1 app down, not ideal as sometimes you want to be ale to flick between apps. This issue never happened on my 2012 macbook pro i use to be able to have about 3 apps open at once. Never any fan issues. Any ideas is this is a CEPHtmlEngine bug? Hopefully adobe are aware and are looking into it. Cheers AdobeCC‌

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Correct answer vonwi

huid31332308 schrieb:

Dear All,

Could you please refer to this post and see whether it fixes your problem?

CEPHtmlEngine slows Computer (Mac) and solution.

Thanks, the following workaround seems to be a solution .. it works.

Could you please try out the private build of Design Library (Shared Files - Acrobat.com), which has a potential fix for the CPU usage issue?

1. Move the old Design Library extension to somewhere else (move to your Desktop for example):

Photoshop: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/
Illustrator: /Applications/Adobe Illustrator CC 2015/CEP/extensions/com.adobe.DesignLibraries.angular/
InDesign: /Applications/Adobe InDesign CC 2015/Resources/CEP/extensions/com.adobe.DesignLibraries.angular/

2. Download DL.zip from Shared Files - Acrobat.com, then extract it to

Photoshop: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/
Illustrator: /Applications/Adobe Illustrator CC 2015/CEP/extensions/
InDesign: /Applications/Adobe InDesign CC 2015/Resources/CEP/extensions/

The final directory structure should look like:

.../extensions/

|-DL/

|-CSXS/manifest.xml

|-index.html

|-.....

Cheers,

Frank

P

pensacola2013

Inspiring

I know I'm late for the party but - I have been trying for a long time to fix this issue on my mac os 10.15.7 and finally I opened up Indesign and went to Window-Interactive-hyperlinks - and unchecked the "Auto Update URL Status" - my CEPHTML status is almost non-existent now - hope this helps - will post update if anything changes. :))))))

Likes

P

pensacola2013

Inspiring

My co-worker who works on a PC has also tried this fix and it has worked for them. Please let me know if works for anyone! 🙂

A

addera45433560

Participant

No difference here unfortunatly

P

pensacola2013

Inspiring

I've have been trying for a long time to fix this issue on my mac os 10.15.7 and finally I opened up Adobe Indesign 2022 and went to Window-Interactive-hyperlinks - and unchecked the "Auto Update URL Status" - my CEP HTML status is almost non-existent now - hope this helps - will post update if anything changes. :))))))

E

edwardappleyard

Participant

This seems to be happening again since I updated to CS2020. Does this work fix? The folder contents of the DL are different to what they were?

R

raphaelmax

Participant

Hi Edward. i had the same problem and this worked for me. you better keep show "start"Workspace ..... https://www.youtube.com/watch?v=IbMYsLekKJU&list=WL&index=2&t=0s

T

Tropical Fool

Known Participant

Happening with InDesign & Photoshop CC 2019 (I haven't tested anything else yet). So much for a solution.

Some of the old recommendations here did help somewhat.

M

mbkeahey

Participant

Hi Dave. This is the first time I've contacted Adobe because it's a pretty recent development. I'm not sure when the problem started, but about three weeks ago it got to the point that it was running so slowly that I uninstalled/reinstalled hoping that would help. Earlier this week I uninstalled InDesign 2018 and reinstalled 2017, again, hoping the update was the problem, but still no change. In answer to your questions:

1. It hasn't always done this. As I said above, it's a fairly recent development. As for the CEPhtml running so many/much, I never checked it before because I had never heard of it until I came across this thread.

2. I use Windows 10, all updates installed.

3. I do have anti-virus: AVG free version and Malwarebytes. These aren't recent additions, though. I disabled the AVG for a bit but there was no change.

4. Dropbox is running, no iCloud or OneDrive. Again, not new.

5. The Windows firewall is on, but I disabled it for a while with no change.

6. No proxy.

7. No domain. Just me at home. (I have noticed it running slowly at my office, but haven't been there in a few days so that's tomorrow's problem).

8. I'm in Little Rock, Arkansas.

Thanks for your help. -mbk

shaunh57022627

Participant

Hi,

I'm getting it as well on a Windows 10, I7 workstation, have 8 instances of the Adobe CEP HTML Engine running and Illustrator just hangs.

It's pretty poor of Adobe I have to say.

Shaun

D

ddshatto

Participant

Adobe, is there any update to this? I am getting multiple instances of the CEPHTMLEngine.exe showing in taskmanager and it is impacting the functionality of Illustrator

O

Oscar Ovalle

Participating Frequently

Hello, I applied your solution to the CEP HTML Engine issue and my processor seems to be working normally now, but now checking the Task Manager I discovered multiple instances of the CEP HTML Engine when opening each CC App. Is this a normal behavior?

CPU has an ormal use but each CEP HTML Engine is using a certain amount of memory.

My laptop has an Intel i5 CPU

8GB of RAM

and a ATI HD5470 GPU

running on Windows 7 64 bits.

Thank you.

Plutomond

Participant

I have the same issue with Photoshop CC 2017. Normal CPU usage but double or triple CEPHtmlEngine processes.

Is there a fix yet? It doesn't interfere with my workflow or anything but still kinda trips me out.

Thanks in advance!

i7-6700K CPU

32 GB RAM

nVidia 970

Win10 Enterprise

justinleedero

Inspiring

WINDOWS USERS .. In short, just rename CEPHtmlEngine.exe & be done.

In long form.....

My system spec isnt stellar, its what corporate provided and im stuck with it (i7 3ghz +16gb ram + 5400rpm sled).

Seeing the same as above on windows 7. Any time photoshop 2017 is kicked up, 10+ instances of CEPHtmlEngine.exe are kicked up as well, with each allocating between 10-25mb of ram.

Before taking any action, photoshop startup was dog slow, and totally unresponsive for a good 3-5 minutes after startup.

From what I read, CEPHtmlEngine.exe is trying to connect to the internet & what Adobe seems to have forgotten is that depending on any number of corporate firewalls, proxies, etc, the solution may not be effective or work at all, for a great many people, as these forums have clearly evidenced.

This useless waste of system resources (memory and cpu threads & disk cycles) is not only asinine, to say the least, but also the usablilty of the software in this situation is suffering greatly, which is totally reprehensible.

For months and months we've endured with no responses from adobe other than 'Try this hacker crap with your dir tree & maybe it'll work.' Useless, Adobe. Totally forking useless. I'll say this again. Adobe's incredulity is totally asinine and reprehensible, from the standpoint of a paying/subscribing customer. We pay you monthly fees. FIX THIS NONSENSE!

In lieu of a solution from Adobe (those slackers!), I went and renamed CEPHtmlEngine.exe to CEPHtmlEngine.exe.BITEMEADOBE.

Now when I kick up photoshop 2017, its super fast to startup and no lag once loaded.. My problems are gone.

Someone pointed out that some 3rd party extensions and the "export as" functions are disabled when after renameing CEPHtmlEngine.exe.. This is true, but this has not affected my workflow at all. Those features (as well as CEPHtmlEngine.exe) are superfluous to Photoshop's core functionality anyway.

If I find that disabling CEPHtmlEngine.exe has adversely affected my workflow down the road I will report back with any alterntaives or workarounds i may discover.

D

D700

Participant

Hi Guys

Having the same problem,

Worked out that if I select the CEPHtmlengine in Activity monitor and click the x the engine will be deleted

This has solved the problem apparently? But what if I need to switch it back on again for some reason, like possible syncing?

How do I do that?

FWIW, I rang the Adobe help line this afternoon, and he said that CEPHtmlEngine was not Adobe and couldn't help me?

.......Gary

A

anenglishman

Participating Frequently

It is a adobe problem, read this blog.

What is the "Adobe CEP HTML Engine"? It`s using too much from my processor.

Also a solution here from adobe.

https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

It has on the above link.

Adobe engineering is aware of the issue and plans to address it in a future update.

The phone support are wrong and should be educated by the engineering department to give out correct information and not be in the process of making a bug problem worse.

C

Cristian Contreras

Participating Frequently

this is the official solution? no date ... do not know if this was applied in the last updates yesterday :-/

https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

C

Cristian Contreras

Participating Frequently