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CEPHtmlEngine issues

Forum|Forum|9 years ago
February 22, 2016
21 replies
35405 views

Ever since i upgraded to a 2015 Macbook Pro Retina and installed Adobe CC I started have issues with my fan running at high speed while using apps, so after many trials and conversations with adobe customer care and help desk i managed to work out that if i completely deleted the CEPHtmlEngine files it removed the startup menus and CC libraries panels from all apps so i uninstalled the software then reinstalled of course the issue came back so found that disabling cc sync it actually fixed the fan issues and i was able to use cc libraries but them today while i had indesign and photoshop both running the fan issue arose again until i closed 1 app down, not ideal as sometimes you want to be ale to flick between apps. This issue never happened on my 2012 macbook pro i use to be able to have about 3 apps open at once. Never any fan issues. Any ideas is this is a CEPHtmlEngine bug? Hopefully adobe are aware and are looking into it. Cheers AdobeCC‌

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Correct answer vonwi

huid31332308 schrieb:

Dear All,

Could you please refer to this post and see whether it fixes your problem?

CEPHtmlEngine slows Computer (Mac) and solution.

Thanks, the following workaround seems to be a solution .. it works.

Could you please try out the private build of Design Library (Shared Files - Acrobat.com), which has a potential fix for the CPU usage issue?

1. Move the old Design Library extension to somewhere else (move to your Desktop for example):

Photoshop: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/
Illustrator: /Applications/Adobe Illustrator CC 2015/CEP/extensions/com.adobe.DesignLibraries.angular/
InDesign: /Applications/Adobe InDesign CC 2015/Resources/CEP/extensions/com.adobe.DesignLibraries.angular/

2. Download DL.zip from Shared Files - Acrobat.com, then extract it to

Photoshop: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/
Illustrator: /Applications/Adobe Illustrator CC 2015/CEP/extensions/
InDesign: /Applications/Adobe InDesign CC 2015/Resources/CEP/extensions/

The final directory structure should look like:

.../extensions/

|-DL/

|-CSXS/manifest.xml

|-index.html

|-.....

Cheers,

Frank

Show previous replies

B

bentosan

Participant

thanks a lot! it helped with my problem. now my mac is quiet again!!!

i just could´t find the folder for photoshop! so i could not change the photoshop file. it work for indesign and illustrator. but as far as i have tested it my mac keeps quiet anyway ...

achysmile

Participant

I'm on a mac with the same issue. Anyone have a mac workaround?

V

vonwi

Participant

Hello stermano,

you'll find the workaround incl. some new files for MAC users above (4-5 posts before yours). It's also marked as right answer.

Cheers,

Frank

achysmile

Participant

Yes, I saw that right after I submitted my question. It worked great! I found the folder I needed in Dreamweaver (it's not listed above) and no more issues. Thanks!!

/Applications/Adobe Dreamweaver CC 2015/configuration/CEP/extensions/

S

stevenh14122618

Participant

Seems to work for me! thanks.

huid31332308

Participating Frequently

Hi,

Adobe is aware of this issue and has been working on it. A fix is coming. Thanks!

Spamhunter

Inspiring

It's over two years since Adobe were "working on a fix" & I've got the same problem (InDesign 13.1 x64). My files just hang, I can only close them with Task Manager & then ID crashes next time I open it as it tries to load the same ones again with 14 "Adobe CEP HTML Engine" processes taking up 61% (and climbing) of 16GB.

Update - Vonwi's solution seems to be working for now, but if this is a workaround instead of a version fix, what is the compromise?

David__B

Adobe Employee

Hi Spamhunter,

This issue was resolved by updates. Could you try uninstalling and reinstalling the Creative Cloud app using the uninstaller app from here? Uninstall the Adobe Creative Cloud desktop application and then rebooting the computer. Also, after doing so please confirm you have any updates for the related product installed too, InDesign, Illustrator etc. Please let me know if you continue to see the issue after completing these steps.

C

Cristian Contreras

Participating Frequently

same problem here. macbook pro retina 15, mid 2014. OSX 10.11.3

huid31332308

Participating Frequently

Dear All,

Could you please refer to this post and see whether it fixes your problem?

CEPHtmlEngine slows Computer (Mac) and solution.

Vektoren

Participant

@huid31332308: The other thread does not provide any solution for Microsoft Windows users

huid31332308

Participating Frequently

Hi Vektoren,

On Windows (I assume you are on Windows 64 bit), the folder to be removed and replaced are as blow:

After Effects: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\Libraries

Dreamweaver: C:\Program Files\Adobe\Adobe Dreamweaver CC 2015\configuration\CEPExtensions\com.adobe.DesignLibraries.angular

Illustrator: C:\Program Files\Adobe\Adobe Illustrator CC 2015\CEP\extensions\com.adobe.DesignLibraries.angular

InDesign: C:\Program Files\Adobe\Adobe InDesign CC 2015\Resources\CEP\extensions\com.adobe.DesignLibraries.angular

Photoshop: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html

Premiere Pro: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\CEP\extensions\com.adobe.DesignLibraries.angular

V

vonwi

Participant

InDesign update today: V.2015.2 | Build 11.2.0.99

Still the same issue (screenshot attached).

Cheers,

Frank

P

pensacola2013

Inspiring

I have been trying for a long time to fix this issue on my mac os 10.15.7 and finally I opened up Indesign and went to Window-Interactive-hyperlinks - and unchecked the "Auto Update URL Status" - my CEP HTML status is almost non-existent now - hope this helps - will post update if anything changes. :))))))

Vektoren

Participant

I have the same issue on my Thinkpad with Windows 10 and all CC applications... @Adobe: Please fix this issue fast

masterguggi

Participant

Hi, i have the same problems AI, ID and PS. CPU over 100% when these programs are only open. My Retina is hot like a stove!!!!!!!

Adobe you have to solve this problem asap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

F

Fabiano Bastos

Participant

I want a solution to my problem...

Creative Cloud app version 3.5.1.209

iMac 27 inch Mid 2010

Macbook Pro early 2012

P

pensacola2013

Inspiring

I have been trying for a long time to fix this issue on my mac os 10.15.7 and finally I opened up Indesign and went to Window-Interactive-hyperlinks - and unchecked the "Auto Update URL Status" - my CEP HTML status is almost non-existent now - hope this helps - will post update if anything changes. :))))))

Likes

P

Pengwyn@AOP

Inspiring

Thank you, will try this, as I never use interactive web page design in indesign anyway. hope it helps.

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