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Clean Creative
Clean Creative
Participant
February 22, 2016
Answered

CEPHtmlEngine issues

  • February 22, 2016
  • 21 replies
  • 35405 views

Ever since i upgraded to a 2015 Macbook Pro Retina and installed Adobe CC I started have issues with my fan running at high speed while using apps, so after many trials and conversations with adobe customer care and help desk i managed to work out that if i completely deleted the CEPHtmlEngine files it removed the startup menus and CC libraries panels from all apps so i uninstalled the software then reinstalled of course the issue came back so found that disabling cc sync it actually fixed the fan issues and i was able to use cc libraries but them today while i had indesign and photoshop both running the fan issue arose again until i closed 1 app down, not ideal as sometimes you want to be ale to flick between apps. This issue never happened on my 2012 macbook pro i use to be able to have about 3 apps open at once. Never any fan issues. Any ideas is this is a CEPHtmlEngine bug? Hopefully adobe are aware and are looking into it. Cheers AdobeCC‌

    This topic has been closed for replies.
    Correct answer vonwi

    huid31332308 schrieb:

    Dear All,

    Could you please refer to this post and see whether it fixes your problem?

    CEPHtmlEngine slows Computer (Mac) and solution.

    Thanks, the following workaround seems to be a solution .. it works.

    Could you please try out the private build of Design Library (Shared Files - Acrobat.com), which has a potential fix for the CPU usage issue?

    1. Move the old Design Library extension to somewhere else (move to your Desktop for example):

    • Photoshop: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/
    • Illustrator: /Applications/Adobe Illustrator CC 2015/CEP/extensions/com.adobe.DesignLibraries.angular/
    • InDesign: /Applications/Adobe InDesign CC 2015/Resources/CEP/extensions/com.adobe.DesignLibraries.angular/

    2. Download DL.zip from Shared Files - Acrobat.com, then extract it to

    • Photoshop: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/
    • Illustrator: /Applications/Adobe Illustrator CC 2015/CEP/extensions/
    • InDesign: /Applications/Adobe InDesign CC 2015/Resources/CEP/extensions/

    The final directory structure should look like:

    .../extensions/

                          |-DL/

                                 |-CSXS/manifest.xml

                                 |-index.html

                                 |-.....

    Cheers,

    Frank

    21 replies

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    David__B
    Adobe Employee
    David__B
    Adobe Employee
    February 22, 2016

    Hi Shane,

    Sorry to hear about your difficulties. Could you confirm you have the latest version of the Creative Cloud app installed? You should be able to check from the Creative Cloud app from the Preferences. The latest version is 3.5.1.209.

    Also, just to ensure I understand, a few additional questions:
    - If you look in the Activity Monitor does it show excessive CPU usage?

    - If you close the Photoshop and InDesign does the behavior persist?

    Please get back to me when you get the chance, thanks
    - Dave

    Clean Creative
    Clean CreativeAuthor
    Participant
    February 22, 2016

    Hey yes have version 3.5.1.209

    I've included a screen shot of my activity monitor while both programs are running

    Also fan noise reduces once programs have been closed/or if they lie idle in background. Hope this helps.

    V
    vonwi
    Participant
    February 22, 2016

    Hi Shane & Dave,

    Since one of the last CC updates I have exactly the same annoying issue (MacBook Pro Retina 15" End 2013, MacOS 10.11.3 El Capitan); fan noise at high level and CEPHtmlEngine(s) at 110% CPU; that means working at slow motion. Latest CC 3.5.1.209 installed. Regardless of which Adobe tool is opened (PS, AI, ID). The search for "cephtmlengine" shows that we are not alone...


    If you need any further info please let me know.

    Cheers,

    Frank

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