Thanks for posting, @SimplyAli, and thanks to @kglad and @Peru Bob for their input.
I can understand how disruptive this would be, especially if the restart occurs while you're actively working and without any warning.
As @kglad mentioned, there isn't anything in the Creative Cloud desktop application that should intentionally trigger a Windows restart simply because updates are detected. Since you've already reinstalled both Creative Cloud and the Adobe applications, and the behavior persists, I'd like to understand better the environment in which this is occurring.
Could you help clarify a few things?
- Is this your personal laptop, or is it managed by your employer, school, or IT department?
- Do you connect to a corporate network, VPN, endpoint security solution, or device management platform when this happens?
- Does the restart occur immediately when Creative Cloud reports available updates, or do you first receive any Windows, security, or system notifications?
- When the restart occurs, do you see a blue screen or a Windows "restarting" message, or does the machine power off and then reboot?
- Have you checked the Windows Event Viewer for any critical errors or restart events that coincide with the unexpected restart?
I also noticed you have another discussion regarding Creative Cloud and application crashes. Are the crashes and the unexpected restarts happening on the same device, and do they typically occur around the same time as Creative Cloud update notifications?
Community thread:
https://community.adobe.com/questions-602/cc-and-all-apps-keep-crashing-1550828
It may also be helpful to review the Creative Cloud installation and update logs to see whether any errors are recorded around the time of the restart. Adobe provides instructions on locating those logs here:
https://helpx.adobe.com/download-install/apps/troubleshoot/error-codes-and-messages/find-check-installation-logs.html
With those details, we may be able to determine whether this is related to Windows, device management software, drivers, or another process running alongside Creative Cloud rather than the Creative Cloud desktop application itself.
We look forward to your update, @SimplyAli.
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