Participant

Answered

Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

Forum|Forum|1 year ago
February 6, 2024
67 replies
34282 views

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem. Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed. I am experiencing this myself on my work system. Adobe needs to get an emergency fix put out for this.

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

Correct answer Ruchika Wadhawan

Hi Everyone, we have the fix rolled out for this problem. Please follow the steps below to see to apply the update:

Close any opened File explorer windows.
Open Creative Cloud Desktop App.
From the Help menu -> Select 'Check for Updates'.
This should fetch the latest updates for Creative Cloud Desktop App and will be automatically applied.
Once update is applied, open File explorer and problem should no more be there.

Note: If you are facing any issue in applying the latest update or still see this problem on your machine, please navigate to C:\Program Files\Common Files\Adobe\Adobe OS Extension and rename the file (if present) 'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll'
Please upvote this comment if the problem gets resolved.

Regards,

Ruchika Wadhawan

Show previous replies

D

DJI-User

Participant

This is truly not acceptable! I nearly restored my PC today and I did not work all day as Explorer was not working. I destroyed the search indexes on my drives. I removed so many apps and had to force reboot twice. Did DSIM repairs and SFC scans. The problem was even there in Safe Mode!! In the end, it's Adobe Cloud again! Why does Adobe believe they have the right to access our hardware in such ways?! It's becoming the new FaceBook in privacy invasion. My creative day was ruined and it was all because of C:\Program Files\Common Files\Adobe\Adobe OS Extension\ as reported by the kind user kglad. This tops the Create Cloud Files pin and file usage tracking privacy settings, hard to believe we also pay you at the end of the day.

kglad

Community Expert

sorry @DJI-User, it had been unfortunate.

M

mamarmite

Participant

Watching (still happening here, no public update yet).

J

jessehamad

Inspiring

I followed the steps and the fix worked. Thank goodness. But holy hell how much time did I lose just trying to find out what was going on. This kind of crap should not be allowed to happen- and when it does happen- Hi! I have a freaking email address. SAY SOMETHING. Push notification! It's one thing to have problems inside an app. It's something entirely unacceptable for some background BS to completely disrupt my workflow in entirely unrelated apps. And then to only find the solution after a dozen different google searches, buried in a reddit forum... playing with people's livelihood here. what the hell.

Chris Gilcher

Participating Frequently

Hi Adobe team, today I fiddled around 5 hours to find out why my folders dont respond anymore. After a frustrating long time searching the web and Youtube for a possible solution, upgrading (reinstalling Windows while keeping my files) and trying out countless "fixes", I finally asked "answers.microsoft.com" for help. And the guy there pointed me to your fix.

My request to you: Couldn't you implement some kind of warning / message system into your Creative Cloud app that warns the user that there might be an issue with the latest update? Then people wouldn't have to spend a whole workday with closing in deadlines to look for the issue and even renistalling their Computer. Thanks for taking this into consideration.

Kind regards

Chris

F

FatArrow

Participating Frequently

I had the same experience Very frustrating, extremely annoying and expensive.

Todd_Morgan

Legend

Looks like adobe fixed it... I went to do the fix below and found a new folder already there, above the one I renamed. The diff is that the explorer core file is no longer there.

Z

zachfaye

Participant

I don't understand why folks renamed folders, was that part of a previous attempt to solve the issue.
I have followed the steps and the issue is not resolved for me. The "Adobe OS Extension" was there, and not re-named.

F

FatArrow

Participating Frequently

The renaming was (still is) a quick workaround.

Ruchika WadhawanCorrect answer

Adobe Employee

Hi Everyone, we have the fix rolled out for this problem. Please follow the steps below to see to apply the update:

Close any opened File explorer windows.
Open Creative Cloud Desktop App.
From the Help menu -> Select 'Check for Updates'.
This should fetch the latest updates for Creative Cloud Desktop App and will be automatically applied.
Once update is applied, open File explorer and problem should no more be there.

Note: If you are facing any issue in applying the latest update or still see this problem on your machine, please navigate to C:\Program Files\Common Files\Adobe\Adobe OS Extension and rename the file (if present) 'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll'
Please upvote this comment if the problem gets resolved.

Regards,

Ruchika Wadhawan

J

jürgens28202805

Participating Frequently

Thank you, this fixed the problem instantly for us.

J

jürgens28202805

Participating Frequently

I can work normally again! 😉

Ruchika Wadhawan

Adobe Employee

Hi Everyone,

Thank you for your patience. We sincerely apologize for any inconvenience this issue may be causing in your work. A solution has been prepared and we would like to deploy the fix on your machines. Could some of you share your Adobe IDs with me via DM with which you login to Creative Cloud. This will enable us to deploy the fix specifically for your accounts. Your cooperation is greatly appreciated.
Thank you for your assistance.

Regards,
Ruchika Wadhawan