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Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

Forum|Forum|2 years ago
February 6, 2024
67 replies
34383 views

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem. Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed. I am experiencing this myself on my work system. Adobe needs to get an emergency fix put out for this.

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

Correct answer Ruchika Wadhawan

Hi Everyone, we have the fix rolled out for this problem. Please follow the steps below to see to apply the update:

Close any opened File explorer windows.
Open Creative Cloud Desktop App.
From the Help menu -> Select 'Check for Updates'.
This should fetch the latest updates for Creative Cloud Desktop App and will be automatically applied.
Once update is applied, open File explorer and problem should no more be there.

Note: If you are facing any issue in applying the latest update or still see this problem on your machine, please navigate to C:\Program Files\Common Files\Adobe\Adobe OS Extension and rename the file (if present) 'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll'
Please upvote this comment if the problem gets resolved.

Regards,

Ruchika Wadhawan

Show previous replies

kglad

Community Expert

@Exchange35306616gfc2

thank you for that info!

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Exchange35306616gfc2

Participant

Renaming on a windows machine works using the F2-key while you selected the folder. If you need admin privileges, as your user account has been restricted from changing the folder, you'd need to switch to the admin account or contact your administrator/IT-Helpdesk.

kglad

Community Expert

@Todd_Morgan @Jennn @georgem38180125 @Nadine@hfcgn

excellent to hear that! (and thank you for the feedback.)

Todd_Morgan

Legend

Woot that worked... for now...

G

georgem38180125

Participant

Can you provide steps to do that. I can not find a way to either rename the linked folder in explorer (greyed out)
nor can I find a way to remove access. Sorry, thx

Jennn

Participating Frequently

Renaming works!

N

Nadine@hfcgn

Participant

@kglad Thanks, that worked!

@visitorsam I disabled full access for everyone but admin and both explorer and premiere are working fine

kglad

Community Expert

@visitorsam

https://learn.microsoft.com/en-us/answers/questions/1389054/how-do-i-set-up-user-accounts-and-manage-permissio

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Exchange35306616gfc2

Participant

When you can't restrict access to that folder, simply renaming it will work as well. Just did that on the workstation of our GFX-dude, who was freaking out about this bug already.